Talent Management Specialist III

Welcome!

‎

Reports to the Director, Service Experts Career Academy. The Talent Management Specialist, with limited supervision, will deliver the approved training curricula related to their trade. Maintain a safe and inclusive learning environment at all times. Administer written and performance-based tests within the company and NCCER guidelines. Ensure the security and maintenance of all student records complies with company policy and procedures. Strive to provide each student with the highest quality training possible.

‎

Key Responsibilities:

• Prepares for and delivers approved apprenticeship training and instructional programs, using instructor-led, electronic/web-based, and/or multimedia training methods and formats.
• Conducts assessments and module exams, through electronic testing systems, to verify students have a solid understanding of the training content.
• Conducts and facilitates Performance Tests in a lab or jobsite environment to verify students can apply the knowledge gained through the classroom to situations they will encounter in the field.
• Maintains their Craft Instructor certification status.
• Evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.
• Coordinates or performs administrative functions necessary to deliver and document training programs.
• Performs miscellaneous job-related duties as assigned.
• Ensures student performance is properly reported and records are accurately maintained.
• Assists in the distribution of Apprentice Tool Kits and PPE.

Desired Skills and Qualifications:

• raduate of a technical training program with Associate’s Degree or equivalent and/or completed Apprenticeship training program in the HVAC Trade. 
• Minimum ten (10) years Journey level field experience in HVAC.
• Successful candidates must complete ICTP and become certified Craft Instructors.
• Previous experience training technicians or installers is desirable.
• Strong verbal and written communication skills with a focus on rapport building, listening, and the ability to deliver effective training programs.
• Advanced analytical, business acumen and critical thinking skills.
• Self-motivated and able to work with limited supervision.
• Ability to interpret educational needs and develop effective instructional solutions
• Proficient in productivity tools including: Zoom as well as Microsoft Office products, including: PowerPoint, Excel, TEAMs and Outlook.
• Skilled in and presenting ideas in a clear, concise manner.
• Ability to work in a team-oriented, collaborative environment.
• Project management and presentation skills and the ability to resolve complex problems and issues.
• Ability to effectively prioritize and execute tasks in a complex environment.
• Remote/office from home
• Non-traditional hours: Because training occurs in the evening and/or on weekends.
• 30% average travel
• Moderate physical activity, including: lifting to 60lbs and extended periods of walking and standing.
• Work may be performed in a classroom setting, equipment lab, or jobsites.
• Must have a strong desire to share knowledge and help others succeed.

‎

• Minimum Experience: 4+ years • Minimum Education: Bachelor's Degree Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

‎

‎

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com