Talent Acquisition Partner - Closing & Conversion

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Talent Acquisition Partner - Closing & Conversion is responsible for driving strategic growth by securing high-performing Mortgage Loan Officer talent for designated branches or regions within a large-scale, high-production mortgage platform. This role focuses on the later, most critical stages of the recruiting lifecycle, engaging qualified candidates after initial screening phases and owning candidate conversion outcomes through high-impact closing efforts, including guiding candidates through final decisions and offer acceptance. Partnering closely with internal recruiting teams and senior leadership, this role effectively positions CrossCountry Mortgage’s value proposition, guides candidates through complex decisions, and drives competitive offer outcomes. The Talent Acquisition Partner - Closing & Conversion leverages market intelligence, production data, and industry relationships to influence top-producing Loan Officers and teams in a highly competitive landscape.

Job Responsibilities:

• Partner with branch and divisional leadership to support strategic growth initiatives across established, high-performing teams.

• Collaborate with internal recruiting teams to align on candidate pipelines, priorities, and market strategy.

• Focus on attracting and securing experienced, high-producing Mortgage Loan Officers and teams.

• Own the final stages of the recruiting lifecycle, driving candidate conversion from offer through acceptance and onboarding.

• Lead advanced-stage candidate engagement, including presenting opportunities, addressing questions, and guiding final decision-making.

• Lead high-impact candidate closing conversations, effectively positioning CrossCountry Mortgage’s value proposition, compensation structure, and growth opportunities.

• Influence and convert qualified candidates into hires through a consultative, relationship-driven approach.

• Partner with leadership to craft and present competitive, customized offers aligned with candidate motivations and business objectives.

• Facilitate transparent and professional discussions regarding compensation, transition expectations, and onboarding.

• Develop and execute tailored closing strategies for high-value candidates, leveraging market intelligence, production data, and competitor insights.

• Drive offer acceptance rates by proactively identifying risks and addressing candidate concerns throughout the decision-making process.

• Serve as the primary point of contact for late-stage candidates, ensuring a seamless and high-quality experience through offer acceptance and onboarding transition.

• Build and maintain relationships with top talent to understand career objectives, production drivers, and long-term goals.

• Leverage production data, market insights, and industry tools to identify trends and inform recruiting strategies.

• Maintain awareness of the competitive landscape, including talent movement and organizational positioning within the mortgage industry.

• Track and analyze closing metrics, including offer acceptance rates and declines, to continuously improve conversion strategies.

Qualifications and Skills:

• Bachelor’s degree or equivalent relevant experience.

• 7+ years of experience in mortgage banking, retail lending, or financial services, preferably within high-production or large-scale mortgage organizations.

• Experience as a Recruiting Manager at a high-performing organization supporting $2B+ in production or within a top-tier mortgage competitor ($5B+ annual volume).

• Advanced understanding of mortgage production metrics, including loan volume, pipelines, and performance indicators.

• Skilled at leveraging data, market intelligence, and industry insights to inform strategy and influence outcomes.

• Excellent relationship management skills, effectively influencing and engaging candidates in advanced stages of the hiring process.

• Excellent communication, negotiation, and business acumen, successfully navigating complex and sensitive discussions.

• Skilled in operating independently in a dynamic, performance-driven environment while collaborating across teams.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.