Systems Engineer II

What this Job Entails: 

The Systems Engineer II provides remote technical support for endpoint

engineering, Microsoft 365 administration, and identity lifecycle

management, extending coverage for a broader IT team responsible for

end-user computing infrastructure, including hardware, software, mobile

device management, and system architecture. This role works 8x5 with

overlap into US business hours to ensure continuity with the onsite team.

Scope: 

• Applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope
• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Provide remote 8x5 coverage (with morning overlap into US business hours) for endpoint engineering, M365 administration, and identity lifecycle tasks
• Handle remote-resolvable Level 2 tasks: complex OS and application troubleshooting, endpoint policy enforcement, and MDM configuration (Intune, Jamf)
• Administer Microsoft 365 workloads including Exchange, Teams, SharePoint, and OneDrive; support licensing and reconciliation
• Support AD/Entra ID user, group, and access provisioning as part of joiner-mover-leaver (JML) identity workflows
• Monitor ITSM alerts and support VDI operations, patch management, and endpoint security compliance
• Maintain CMDB and asset lifecycle accuracy for remotely managed systems
• Contribute to automation initiatives that reduce manual, repetitive engineering tasks
• Maintain and improve documentation and knowledge base standards for owned processes and recurring issues
• Escalate issues requiring hands-on/deskside intervention to the onsite L2 engineer or Tier 1 support, providing full diagnostic context at handoff
• Receive escalations from Tier 1 support and lead problem management for unresolved remote-resolvable tickets
• Implement and enforce best practices for system security, endpoint policy, and data backups
• Anticipate potential issues or bottlenecks and identify possible solutions
• Communicate effectively with onsite engineers, IT support staff, and shared-services/foundation counterparts to ensure smooth handoffs
• Liaise with vendors as needed and keep relevant stakeholders up to date with developments
• Contribute to GxP-aware change control and documentation practices for regulated systems
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Experience with endpoint management, M365 administration, and identity platforms (AD/Entra ID)
• Knowledge and understanding of the definition and traceability of system requirements
• Experience in the implementation of system requirements verification methods
• Experience in the planning of system test activities
• Strong presentation and organizational skills
• Effective written and oral communication skills
• Mental ability to perform engineering problem solving and analytical tasks
• Able to work under project deadlines and associated cost and schedule constraints
• Comfortable working a shift with overlap into US business hours
  

Preferred Qualifications:

• MD-102 (Modern Desktop Administrator), MS-700 (Teams Administrator), AZ-104 (Azure Administrator), or SC-300 (Identity and Access Administrator)
• Jamf Certified Associate or Professional (for macOS environments) - ITIL 4 Foundations
• - Experience in regulated (GxP, financial services, or life sciences) environments, including change management for validated systems
  
  

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
• Shift schedule includes overlap into US business hours