Swedish Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Swedish Speaking Jobs In Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting ambitious multilingual professionals with outstanding career opportunities across the continent. With a proven track record of placing thousands of candidates in rewarding roles, we pride ourselves on delivering a seamless, fully supported recruitment experience from first contact to first day on the job. At Mercier Consultancy Group, we believe that great talent deserves great opportunities — and we make it our mission to bring the two together.

Job Overview

Mercier Consultancy Group is actively hiring for a Swedish Speaking Jobs In Bulgaria position in Bulgaria, offering Swedish-speaking professionals a premium opportunity to launch or advance their career in the Customer Support Services industry. Based on-site in the vibrant capital city of Sofia, this role places you at the heart of a dynamic, international customer support environment where your Swedish language skills will be your greatest professional asset. If you are seeking Swedish-speaking jobs that combine competitive compensation, career growth, and an exciting European lifestyle, this is the opportunity you have been waiting for.

Key Responsibilities

• Deliver outstanding customer support to Swedish-speaking clients via phone, email, and live chat, ensuring every interaction reflects the highest standards of service excellence.
• Accurately diagnose customer queries, complaints, and service requests, providing timely and effective resolutions in line with company service level agreements.
• Maintain detailed and precise records of all customer interactions within the CRM system, ensuring data integrity and compliance at all times.
• Collaborate closely with cross-functional teams including technical support, billing, and escalation departments to deliver seamless end-to-end customer experiences.
• Proactively identify trends in customer feedback and escalate recurring issues to the relevant teams to drive continuous service improvement.
• Adhere to all quality assurance guidelines, internal policies, and customer service protocols established by the Customer Support Services team.
• Represent the brand professionally and empathetically in every Swedish-language customer interaction, building trust and long-term customer loyalty.
• Participate actively in team meetings, training sessions, and coaching programs to continuously develop your customer support skills and product knowledge.

Requirements

• Native or fluent Swedish language skills, both spoken and written, are essential for this role — this is a non-negotiable requirement for all Swedish-speaking jobs in our portfolio.
• Valid EU passport is mandatory for relocation and employment eligibility purposes.
• A solid command of English (B2 level or above) to communicate effectively within a multicultural international team environment.
• Previous experience in Customer Support Services, customer care, or a client-facing role is highly advantageous, though motivated graduates are also welcome to apply.
• Excellent interpersonal and communication skills, with the ability to handle sensitive customer situations with patience, professionalism, and empathy.
• Strong computer literacy including familiarity with CRM platforms, Microsoft Office tools, and multi-channel communication software.
• Willingness to relocate to Sofia, Bulgaria and commit to an on-site working arrangement within a professional Customer Support Services environment.

Benefits

What We Offer

• Competitive Monthly Salary benchmarked to the Bulgarian market and reflective of your experience and language skills.
• Fully Paid Training program delivered by industry experts to set you up for success from day one in Customer Support Services.
• Comprehensive Health Insurance coverage to support your wellbeing throughout your time in Bulgaria.
• Fully Paid Relocation Package including your flight to Sofia, airport transfer, and hotel accommodation to make your move as smooth and stress-free as possible.
• Monthly Performance Bonus rewarding your dedication, results, and commitment to delivering exceptional customer support.
• €1,500 Signing Bonus (one-time) awarded to all new hires upon successful commencement of employment — our way of welcoming you to the Mercier Consultancy Group family.
• A vibrant, multicultural, and supportive team environment in one of Europe's most exciting and affordable capital cities.
• And Much More...

Life in Bulgaria

Bulgaria is a country of extraordinary charm, where ancient history, breathtaking natural landscapes, and a thriving modern culture converge in one remarkable destination. Sofia, the capital of Bulgaria, is a cosmopolitan city that effortlessly blends Ottoman, Byzantine, and Soviet architectural heritage with a buzzing contemporary arts, dining, and nightlife scene. With a warm continental climate, stunning mountain ranges ideal for skiing and hiking just an hour from the city, and some of the most affordable living costs in the European Union, Bulgaria offers an exceptional quality of life that is hard to match anywhere else on the continent.

For professionals pursuing Swedish-speaking jobs and considering a fresh start abroad, relocating to Bulgaria represents a truly compelling lifestyle upgrade. Bulgaria's food culture is rich and diverse, with a flourishing café scene, farm-to-table restaurants, and vibrant street markets that make everyday living a genuine pleasure. The welcoming and warm nature of the Bulgarian people, combined with a rapidly growing international professional community in Sofia, means that settling in feels natural and exciting from the very first day. Whether you are drawn by career ambitions, personal adventure, or simply the appeal of experiencing life in a new European country, Bulgaria has everything you need to thrive.

How to Apply

If you are ready to take the next step in your career and seize this exceptional Swedish Speaking Jobs In Bulgaria position in Bulgaria, we want to hear from you today. Click the Apply Now button below to submit your application, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch promptly to guide you through the next steps. Do not miss your chance to join a world-class Customer Support Services team in one of Europe's most vibrant cities — your new career adventure in Bulgaria starts here. We look forward to welcoming you to the Mercier Consultancy Group family.