SVP, Consulting

WHAT YOU WILL OWN

Client Relationships & Partnerships

• Serve as the executive-level relationship owner on our most strategic client engagements — during delivery and beyond.
• Build and deepen trusted advisor relationships with client executives (CFOs, COOs, VPs of Operations) — not just project sponsors.
• Represent the firm in our key technology vendor and partner ecosystems; participate in advisory councils, roadmap discussions, and partner events.
• Act as the voice of the client internally — ensuring delivery decisions are made with the client’s long-term success in mind, not just scope completion.
• Collaborate cross-functionally with Sales and Customer Success to ensure seamless handoffs and a consistent client experience throughout the lifecycle.

Delivery Excellence

• Set and maintain the standard for delivery quality across all active technology implementation engagements.
• Own utilization, average bill rates, project profitability, and CSAT metrics; build the processes to measure and improve them consistently.
• Serve as the escalation point for at-risk projects; partner with technical leadership on resource governance and prioritization.
• Build repeatable delivery frameworks, PMO disciplines, and methodology playbooks that reduce ramp time and raise the baseline for every engagement.

Innovation & Forward Thinking

• Champion the adoption of AI tools across the consulting practice — from intelligent project management and automated documentation to AI-assisted analysis and client reporting.
• Identify where AI and automation can meaningfully compress delivery timelines, reduce manual effort, and improve margin without compromising quality.
• Bring a proactive perspective on emerging service opportunities — where is the market heading, what will clients need in 2–3 years, and how do we build toward it now?
• Explore adjacent offerings that leverage our core delivery capabilities in new ways — whether through AI-enabled managed services, data and analytics practices, or industry-specific accelerators.
• Create space for experimentation within the team: pilot new approaches, measure outcomes, and scale what works.

Team & Practice Building

• Lead, develop, and grow a team of 100 consultants, project managers, and practice leads across functional and technical disciplines.
• Own the hiring plan; build a team that reflects our commitment to diversity, inclusion, and continuous learning.
• Develop the next generation of consulting leaders from within the team — invest in the bench as deliberately as you invest in client relationships.
• Create a culture of accountability, intellectual curiosity, and client obsession.

Cross-Functional Leadership

• Represent Consulting at the executive leadership table; contribute to company-wide goals around gross profit, CSAT, and team health.
• Partner with Finance to maintain real-time visibility into project-level margins and cost-to-serve.
• Work in tight coordination with Sales and Customer Success to ensure what is sold is delivered, and delivered in a way that drives retention and expansion.