Supporter Services Senior Executive - Telemarketing
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AI Summary
£29,175 per annum plus benefits
Reports to: Supporter Services Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: Full time 35 hours per week (Occasional weekend work may be required)
Location: Home-based
Closing Date - External Advert: 15th June 2026 23:55
Closing Date - Internal Advert: 21st June 2026 23:55
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment process: 1 stage interview process
At Cancer Research UK, we exist to beat cancer.
We are looking for a Supporter Services Senior Executive to work across the full breadth of functions and channels in Supporter Services to ensure all services are delivered to the highest possible standards meeting all quality, compliance and regulatory measures. Providing support to the functional managers as well as executives across Supporter Services.
What will I be doing?
Deliver structured quality monitoring and coaching to Supporter Services Executives, driving consistent call standards, strong supporter experience and fundraising outcomes
Analyse performance data, dashboards and call metrics to identify trends and prioritise targeted coaching interventions
Contribute to telemarketing campaign prioritisation, using performance insight and subject matter expertise to inform decisions
Support and oversee external telemarketing partners, ensuring alignment on quality, coaching standards, reporting and supporter experience
Collaborate with marketing and stakeholders to develop call scripts, tools and campaign approaches that enable high-quality interactions
Act as a telemarketing subject matter expert and brand champion, ensuring all activity reflects CRUK tone of voice and represents the team across wider initiatives
What are we looking for?
Deliver structured quality monitoring and coaching to Supporter Services Executives, driving consistent call standards, strong supporter experience and fundraising outcomes
Analyse performance data, dashboards and call metrics to identify trends and prioritise targeted coaching interventions
Contribute to telemarketing campaign prioritisation, using performance insight and subject matter expertise to inform decisions
Support and oversee external telemarketing partners, ensuring alignment on quality, coaching standards, reporting and supporter experience
Collaborate with marketing and stakeholders to develop call scripts, tools and campaign approaches that enable high-quality interactions
Act as a telemarketing subject matter expert and brand champion, ensuring all activity reflects CRUK tone of voice and represents the team across wider initiatives
This role is primarily worked during standard business hours; however, flexibility is required to meet business needs. This may include occasional weekend working or alternative shift patterns. Where applicable, time off in lieu will be provided.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we’d still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our careers web page.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.
For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk.
For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
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