Support Technician

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

We are seeking a Support Technician to join our team and provide technical support via phone, email, and remote assistance. The position will also assist with light scripting for client reports. This role focuses on resolving technical issues, ensuring smooth operation of client systems and our software platform, and leveraging scripting skills to enhance reporting and efficiency. This position is ideal for someone passionate about IT support who also wants to apply and learn basic development skills in C# and SQL.

Primary Responsibilities:

• Provide first-level technical support to users through phone, email, and remote sessions, addressing issues related to client computers and software.
• Diagnose, troubleshoot, and resolve technical problems; escalate complex issues when necessary.
• Assist with creating and maintaining scripts in C# and SQL to generate and customize client reports.
• Collaborate with the development team to report bugs and suggest usability improvements.
• Document support cases, resolutions, and any scripting changes for future reference.

Desired Skills & Competencies:

• Strong troubleshooting and problem-solving skills for hardware, software, and networking issues.
• Excellent communication and customer service abilities, with the capability to explain technical concepts clearly.
• Basic knowledge of C# and SQL for scripting and report generation.
• Familiarity with Windows operating systems and networking fundamentals.

Minimum Qualifications:

• Experience providing technical support via phone and email in a professional environment.
• Some familiarity with code and scripts.
• Understanding of Windows OS and common networking concepts.
• Ability to work collaboratively and communicate effectively with clients and team members.

Range: $15.50-$23.56/ hour

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.