Spanish Bilingual Customer Service Agent - Remote (Full Time)

U-Haul is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls in both Spanish and English, crafting acceptable solutions to address Customer’s needs. Spanish Bilingual Customer Service Agents handle a variety of responsibilities and are provided with the tools and knowledge to aid in ensuring every customer has a positive journey with U-Haul Company.  

Scheduling: 

• Must be able to commit to and work 40 hours per week between 4:00 AM – 9:00 PM, Arizona time.

• Must be able to work at least one 8-hour shift on a weekend day per week, with priority given to Candidates able to work both weekend days.  

• Availability to work on holidays is required to provide continuous support for customers year-round. On these holidays, you may be asked to adjust your schedule beyond your usual availability to meet business needs.  

Initial Education/Training: 

Our paid, comprehensive, two-week education program is fast paced and builds upon your existing skill set to prepare you to independently serve U-Haul Customers.  Education includes Instructor-led class discussion, role-play, games, simulations, videos, and e-learning modules through U-Haul University. Our Instructors have all been on the front-line; therefore, relate and will help support and prepare you as you begin to perform your job duties, including taking live Customer calls the first week. 

Compensation:  

$15/hour (Note: Hourly base wage may be higher, depending on state or local minimum wage laws.) 

Benefits: At U-Haul, our Full Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, Paid Time Off program with paid holidays, and various wellness programs. Additionally, our career path planning and continued education assists employees with their professional goals. 

Minimum Qualifications: 

Fluency in both Spanish and English:

• Calls will be taken in both Spanish and English. 

• Fluency will be verified during the interview process.  

Friendly and Caring Tone:

• Engage with customers in a friendly, approachable manner. 

• Support a positive environment for customer interactions. 

Knowledgeable Care for Various Customer Needs:

• Maintain a deep understanding of our products and services to offer tailored solutions. 

• Anticipate customer needs and offer proactive service. 

Ability to Display Empathy in Adverse Environments:

• Show empathy and understanding when assisting with customer concerns. 

• Maintain composure in challenging situations, providing thoughtful and helpful solutions. 

Efficiency in Navigation:

• Navigate multiple software applications and systems with speed and accuracy. 

• Employ quick problem-solving skills to provide efficient solutions. 

Typing and Language Skills:

• Possess a normal typing speed, ensuring accurate data entry. 

• Strong spelling and grammar skills for professional written communication. 

Work From Home Requirements: 

Requirements apply at all times while working, including during the application process, education and technical support. 

• All work duties, including initial education, must be performed from your home address in a private, quiet workspace free from distraction or interruptions from household members or activities. 

• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours. 

• A personal home computer, headset, webcam and internet service that meets the technical requirements listed below. 

• Video conferencing is required and is our primary method of communication.  Video conferencing should mirror working together in office; web cams always turned on, positioned for clear face-to-face communication, work-appropriate dress code and home-office background, with no virtual or blurred backgrounds allowed. 

• Additional work from home requirements apply and will be reviewed during the application process. 

Technical Requirements: 

Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply. 

Computer Specifications:

• Operating System: Windows 11 

• RAM: 16GB minimum (32GB recommended) 

• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended) 

• Storage: SSD with at least 5GB free space 

Additional Hardware:

• Webcam (external or built-in) 

• USB headset (wired) 

Internet Speeds:

• Ping: under 100  

• Download: 50MB minimum (100MB recommended) 

• Upload: 5MB minimum (10MB recommended) 

Physical Demands: 

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking back-to-back phone calls using a wired headset. 

Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, MN, MO, NE, NV, NJ, NM, NY, OR, RI, WA, or the District of Columbia.