Support Specialist with a connection to AAC

Have you always wanted to work for a company with a real social mission? This is your chance! AssistiveWare’s mission is to support people with communication disabilities. We provide products and services that address the barriers they face and contribute to a more inclusive society.

We are looking for a Support specialist who is passionate about changing the world and has the experience and expertise to contribute to our mission. This is the perfect role for you if you enjoy working collaboratively, transparently, and putting the users first in all aspects of creating solutions.

We are not just a worldwide market leader in apps for people who cannot speak. Our users are at the heart of what we do. Many of them are autistic, have cerebral palsy, Down syndrome and/or fine motor, vision or cognitive disabilities. We are proud to collaborate with them and their families, educators, and therapists to ensure our products best serve their needs.

We are a small but diverse family—we are over 40 people representing 19 nationalities and we’re spread around the world. Our business challenges are unique and in order to keep innovating, we need people with different perspectives to join us—people like you. So no matter where you’re from originally, who you love, what you believe in, or what disability you live with, we welcome you to be your true self at AssistiveWare.

Who are we looking for?

We are looking for a Support Specialist to join our Support team. You are passionate about changing the world and have the experience  and expertise to contribute to our mission, because providing quick and caring customer support is exactly what helps our users be successful.

We are looking for someone who speaks Dutch, islocated in Western Europe, and is part of the AAC community. You don’t need to be an expert in the field - you could, for example, be a carer for someone who uses AAC, or an AAC user yourself. What matters is that you are enthusiastic about making the world a better place by helping people on their AAC journey.

What you’ll do

The Support team is one of AssistiveWare’s most critical team. We take pride in how we listen to our users and help them with technical and AAC implementation questions. Our Support team is there and available for our customers seven days a week.

As a Support Specialist at AssistiveWare, you are often the first person our users turn to. You respond to inquires and resolve issues through a range of channels, such as email, in-app messenger, and social media. You listen, you troubleshoot technical problems, and you provide guidance, making sure every user has a positive experience. You also collaborate with internal teams to improve our processes, report bugs, and make sure we communicate consistently about our products.

With a special focus on the Dutch-speaking market, you help identify the specific needs of this audience and explore ways to improve access to AAC. You become co-moderator of one or more of our Facebook groups, and you collaborate with support colleagues around the world as well as regularly with product managers, AAC specialists, and others. 

Your main tasks:

• Provide customer support by email, in-app messenger, and social media for English- and Dutch-speaking markets
• Help develop AssistiveWare’s presence in the Dutch-speaking market
• Help our customers resolve their account-related issues
• Contribute to community management on our Facebook pages and groups
• Contribute to support and training material for our apps and website

Requirements

• A good communicator and a good listener, who knows how to ask the right questions and wants to help others
• Member of the AAC community 
• Approachable, friendly, and flexible
• Independent, but also enjoys working in a team and sharing knowledge
• Fluent in English and Dutch, with excellent oral and written skills
• Tech-savvy (iOS) and active on social media
• An understanding of AAC best practice and a willingness to learn even more
• Knowledge about Proloquo, Proloquo2Go, Proloquo4Text, and simPODD is a plus
• Available 15 to 20 hours per week, ideally spread over five mornings a week, and occasional weekend coverage

Benefits

• 15 -  20 hours a week (spread over weekdays and, occasionally, the weekend)
• An interesting and multifaceted job where your personal input is appreciated and expected
• Working from home with the possibility to work from to the office in Amsterdam
• Being part of a close, considerate and motivated team spread-out across 5 timezones
• Salary between 2800 - 3100 Euros on a full time (40 hour) basis