Support Specialist L1, POS (Japanese Speaking, JLPT N1)

• Provide remote technical and application support to Japanese-speaking customers, ensuring timely resolution of incidents, service requests, and operational inquiries.
  
• Communicate effectively in Japanese with hotel and restaurant customers, translating business requirements and technical issues into actionable solutions for internal teams.
  
• Mid-level support professional to handle Food and Beverage point of sale software (POS) support in hotel and restaurant environments.
  
• Support includes: understanding Food and Beverage operational flow, user requirements / installation and setup of equipment such as servers, workstations, printers and other relevant devices / system configuration / site survey and testing for the system equipment / remote system testing / simple documentation etc.
  
• Knowledge of network cable connection for multiple hardware devices is required.
  
• Ensure the solution meets specifications and functions per customer specific operational work flow.
  
• Report the additional functional request from customers to our internal Product and Development team.
  
• Answer operational and application questions and consult the customer.
  
• Work coordination with various internal technical teams, such as Product Team / Implementation Team / Development Team, etc.
  
• Remote-based support of all Shiji applications and hardware.
  
• Support scheduled after hours on-call roster.
  

Requirements

• Bachelor's degree in hospitality, business or a related technical field.
  
• Minimum 2 years of relevant experience with software troubleshooting, hardware and software installation / upgrades.
  
• Japanese language proficiency at JLPT N1 level (certification preferred) or equivalent native/fluent Japanese communication skills is required, as this role provides remote support to customers in Japan.
  
• Business-level English proficiency is also required for collaboration with global internal teams.
  
• Experience supporting customers remotely in a technical, hospitality, or SaaS environment is highly preferred.
  
• Ability to communicate complex technical information clearly and professionally in both Japanese and English.
  
• Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word, Project and PowerPoint.
  
• Ability to quickly learn the Company's various IT solutions and products, and to handle system installation.
  
• Strong communication and interpersonal skills, with the ability to build effective relationships with customers and internal teams.
  

• Comfortable working in a multicultural environment.
  
• Availability for after-hours on-call support when needed.
  

We look forward to your application, including your possible starting date and salary expectations.