Support Adoption and change Management Consultant, CFOMD

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Support Adoption and change Management Consultant

TYPE OF CONTRACT: CST-I

UNIT/DIVISION: CFOMD

DUTY STATION (City, Country): HQ Rome, Italy (remote modality)

DURATION: Until 31 December 2026

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The United Nation’s World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
WFP’s Chief Financial Officer Division drives effective planning, allocation and utilization of resources, and oversees the corporate financial cycle, from performance and financial planning, through budgeting, recording of accounting transactions and payments, to financial and performance reporting.
As part of the CFO Division, the CFOMD team analyze and transform complex financial and performance data to derive strategic insights, drive financial risk management and strengthen high-level decision-making. Leveraging advanced digital tools and innovative methodologies, the team aim to support strategic business outcomes and to enhance financial stewardship.

ACCOUNTABILITIES/RESPONSIBILITIES:
The Support, Adoption and Change Management consultant will be part of CFO Monitoring and Digital Cell (CFOMD) branch and will operate under the supervision of the unit’s lead.

Main responsibilities include:
• Provide timely and effective technical end-user support to end-users on products and systems under CFOMD’s responsibility.
• Work with business owners, Product Managers, and other stakeholders, as needed, to design and deploy effective rollout strategies for new products.
• Work with business owners, Product Managers, and other stakeholders, as needed, to design and implement effective training strategies to facilitate initial adoption and long-term sustainability of new products.
• Develop and maintain training materials and online manuals as needed, including ensuring alignment with product upgrades and evolving business processes.
• Maintain CFOMD’s style-guide to ensure a consistent and coherent user-interface framework is adopted in the development of new products and systems.
• Maintain consistent feedback loops with communities of end-users and product managers to inform product evolution roadmaps.
• Support preparation of webinars, presentations, documentation as necessary. Including supporting ROs and COs in the preparation of ad-hoc trainings.
• Define and regularly measure product support, utilization, and adoption indicators for all products under CFOMD’s responsibility.
• Provide regular updates on product support, utilization, and adoption.
• Provide other ad hoc support as required.

DELIVERABLES AT THE END OF THE CONTRACT:
• Effective support provided to end-users.
• Effective support provided during the rollout of new products and product upgrades.
• Up to date manuals, guidance and training materials.
• Product backlogs and roadmaps effectively informed by feedback from user communities.
• Effective monitoring of product support, adoption, and utilization
• Timely provision of support to other team members

QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
University Degree in Business Administration, Information, Operations, Performance Management, Communications or other related field of study.
Experience:
Minimum 3 years post graduate progressively responsible professional experience (of which a minimum 2 years working experience within WFP). Experience with providing business and technical support, training and knowledge management. Familiarity with operating in large, complex and decentralized contexts. Experience with working with teams and team processes.
Knowledge & Skills:
Strong written and oral communication skills, including substantive report writing skills. Strong planning and time management skills, ability to manage competing priorities and to deliver under tight deadlines. Ability to transfer knowledge through formal and informal trainings. Ability to leverage technology and technological tools to achieve work goals. Good analytical skills. Strong interpersonal skills and ability to work effectively with others in multi-cultural and multi-ethnic environment. Self-motivated and able to learn and work independently.
Languages:
Fluency in oral and written English.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.