Supervisor Support (CTSS)

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Supervisor Support (Remote)

Full-time, United States

The Supervisor Support is responsible for the day-to-day management of an operational administration team, including managing key performance indicators (KPI) and providing assistance and coaching.

The Supervisor Support is the primary point of contact for the team members and actively coaches and develops the team to meet and exceed all performance targets.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry.

As a Supervisor Support, you will

• Expertly use the appropriate BCD Travel tools and systems to complete requests
• Perform quality management such as error management
• Appropriately responds to and resolves customers' inquiries 
• Monitor global distribution systems (GDS) queues daily  to maintain quality control (according to client policy)
• Respond to the customer in compliance with SLA
• Seek opportunities to review operational administrative processes and the commercial relationship with the customer and provide suggestions for improvement

About you

• Solid working knowledge of the travel industry, policies,  procedures, and processes
• Proficiency with GDS Sabre and GDS Amadeus
• Strong verbal and written communication skills in English
• Demonstrated excellent professional customer service and problem-resolution skills
• Proficiency in Microsoft Office applications
• Proven ability to handle multiple priorities simultaneously

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor Support (CTSS) is between $57,000 and $62,000. The actual pay depends on your skills, qualifications, experience and geographical location. 

We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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