Russian Speaking Digital Trust and Safety Agent - Work In Sofia, Bulgaria

Russian Speaking Digital Trust and Safety Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with outstanding career opportunities across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we are committed to delivering a seamless, supportive, and empowering experience for every candidate we work with. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you are proud of.

Job Overview

We are currently seeking a talented and driven Russian Speaking Digital Trust and Safety Agent to join a high-impact team based on-site in Sofia, Bulgaria, working within the fast-paced and ever-evolving social media industry. In this Russian Speaking Digital Trust and Safety Agent position in Bulgaria, you will play a critical role in maintaining the integrity, safety, and quality of a leading social media platform used by millions of Russian-speaking users around the world. If you are passionate about online safety, digital ethics, and content moderation within the social media space, and you are looking for Russian-speaking jobs that truly make a difference, this is the opportunity for you.

Key Responsibilities

• Review, assess, and action user-generated content on a social media platform in Russian language, ensuring strict compliance with community guidelines and platform policies.
• Identify and escalate harmful, abusive, or policy-violating content — including hate speech, misinformation, graphic material, and spam — in a timely and accurate manner.
• Investigate user reports and appeals related to accounts, posts, and interactions across the social media platform, delivering fair and well-reasoned outcomes.
• Collaborate closely with cross-functional trust and safety teams to develop a deeper understanding of evolving digital threats, trends, and platform risks in the social media landscape.
• Maintain detailed, accurate records of content decisions and escalations in accordance with internal quality standards and audit requirements.
• Participate actively in regular calibration sessions, team briefings, and training programmes to ensure consistent application of trust and safety policies.
• Contribute to the continuous improvement of content moderation processes by sharing insights and feedback with team leaders and quality assurance specialists.
• Support the development of a safer, more inclusive, and trustworthy social media environment for Russian-speaking communities worldwide.

Requirements

• Native or fluent Russian language proficiency (both spoken and written) is essential for this role.
• Needs to have a valid EU passport.
• Previous experience in content moderation, trust and safety, customer support, or a related field within the social media or digital industry is highly advantageous.
• Strong critical thinking, analytical skills, and sound judgement when reviewing sensitive or complex content.
• Ability to work effectively in a high-volume, fast-paced environment while maintaining accuracy and consistency in decision-making.
• A high level of cultural awareness and sensitivity, particularly in relation to Russian-language social media communities and digital communication norms.
• Comfortable working with technology platforms and content management tools; proficiency in English is considered an asset.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience
• Fully Paid Training to set you up for success from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation
• Monthly Performance Bonus rewarding your hard work and dedication
• €1,500 Signing Bonus (one-time payment for new hires)
• A supportive, multicultural team environment within a thriving social media operation
• Clear career development pathways and professional growth opportunities
• And Much More...

Life in Bulgaria

Relocating to Bulgaria means embracing a country that effortlessly blends rich history, vibrant culture, and a remarkably high quality of life at an affordable cost of living. Sofia, the capital of Bulgaria, is a modern, cosmopolitan city surrounded by stunning mountain landscapes, offering an exciting mix of contemporary amenities and old-world charm. With a warm continental climate — featuring long, sunny summers and mild winters — Bulgaria presents an inspiring backdrop for both professional growth and personal adventure, making it one of the most compelling destinations for expats seeking Russian-speaking jobs in Europe.

Bulgaria is renowned for its welcoming hospitality, world-class cuisine, and a rapidly growing international community that makes settling in feel natural and exciting from the very first day. The country's low cost of living means your salary stretches further, allowing you to enjoy a premium lifestyle without compromise. From Bulgaria's breathtaking Black Sea coastline to its UNESCO-listed monasteries and buzzing restaurant scene, life here is rich with experience and possibility — making this Russian Speaking Digital Trust and Safety Agent position in Bulgaria not just a career move, but a truly life-enhancing adventure. Jobs in Bulgaria have never been more attractive for ambitious, multilingual professionals ready to make their mark.

How to Apply

If you are ready to take the next step in your career and join a world-class team in one of Europe's most exciting cities, we want to hear from you. This Russian Speaking Digital Trust and Safety Agent position in Bulgaria is an exceptional opportunity for motivated, detail-oriented professionals who are passionate about making the social media world a safer place. Click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through every step of the process. We look forward to welcoming you on board.