Supervisor, Reporting & Analytics

Your potential has a place here with TTEC’s award-winning employment experience.  As a Supervisor, Reporting and Analytics  working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

During a Typical Day, You’ll:

• Lead and oversee the daily operations of the reporting and analytics function, ensuring timely, accurate, and consistent delivery of business-critical reports and dashboards.
• Supervise, coach, and develop a team of reporting analysts, providing guidance on priorities, quality standards, recognize accomplishments, kudos and professional growth.
• Managing Administrative Tasks that include team meeting, manage UKG/timecard corrections, Check attendance, check emails, ensure all P&C concerns are addressed and other miscellaneous requests from the team.
• Provide coaching sessions to the team, support other questions\requests from the team.
• Partner with business stakeholders (e.g., Talent Acquisition, P&C, L&D) to understand reporting needs and translate them into actionable insights and solutions
• Support our Stakeholders by attending regular calls, answer questions, help with ad hoc requests and new Projects.
• A team supervisor helps the Reporting Analyst (RA) on overseeing the deliverables,  stakeholder’s objectives to ensure your team meets or exceeds standards expected by our internal clients
• Support other Ad hoc requests

What You Bring to the Role:

• 3+ years of experience in Reporting and Analytics (BPO experience required).
• Experience managing a Team, a project ( Preferred)
• Must-have :

· Knowledge of Microsoft Fabric

· Proficiency in Looker, Power BI

· Strong data visualization skills—storytelling with data

· Excellent communication and comprehension skills

· Strong time management, prioritization, and problem solving abilities

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefit

Skills and Experience Required

• Advanced Excel & Power Query

   

• Experience in building reporting suites and dashboards using Excel, and publishing to both internal and external stakeholders
• Understanding of BPO operations, including KPI tracking, performance reporting, and client deliverables
• Understanding how a team and how a supervisor  administrative tasks work
• Familiarity with data management and visualization tools such as SQL and Looker is a plus
• Communication and comprehension skills (both written and verbal) to be able to manage work and asks from Senior leaders and other leaders from OPS
• Ability to understand and problem solve on tasks relating to reporting

About TTEC 
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies  build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start  with you.

Visit https://mybenefits.ttec.com for more information.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know 
diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote