Student - Learn to Be Operations Assistant

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

Learn To Be is a nonprofit that gives free 1-on-1 online tutoring to K–12 students from under-resourced communities. Every week, some students are waiting for a tutor. As an Operations Assistant, your job is to make sure none of them wait too long. You’ll work with and report to the Learn To Be Operations team.

We’re looking for someone who uses AI tools like ChatGPT and Claude extensively, and not just for homework help or the basic stuff. You’ve built real things with them: an app, an automation, a spreadsheet workflow, a custom GPT, anything. You’d rather figure something out than wait to be told how, and you care about kids getting a fair shot.

Speaking Spanish is a plus, since many of our families speak Spanish at home.

Job Responsibilities

• Keep track of every student waiting for a tutor, starting with students who come to us through our partner organizations
• Find out why a student hasn’t been paired yet (no tutor available for that time, subject or grade, or a family that stopped responding) and fix it
• Follow up with families and tutors by phone, email and text so pairings actually start
• Use ChatGPT, Claude and similar tools to speed up this work: drafting messages, cleaning up spreadsheets, spotting patterns, building small tools
• Tell the Operations team what’s broken in the process and help fix it.

Minimum Qualifications

• Current enrollment in classes as part of a SNHU degree program
• Work study part of financial aid package
• Students with work study may be prioritized
• Able to work 15–20 hours every week, reliably and predictably, including during midterms and finals
• Experience using AI tools like ChatGPT or Claude to build something real
• Clear, friendly written communication and comfortable making phone calls to parents and volunteers
• Consent to a DOJ Dru Sjodin Sex Offender Database Background check
• Have access to a device with internet access and a working webcam

Learning Outcomes (NACE Competencies)

• Develop Communication skills through phone, email and text conversations with families, volunteer tutors and Learn To Be staff
• Enhance Technology skills by using AI tools like ChatGPT and Claude to draft messages, organize data and build small tools that solve real problems
• Improve Critical Thinking by figuring out why each student is still waiting for a tutor and deciding how to fix it
• Build Professionalism through reliable weekly hours and follow-through on every family you contact
• Strengthen Teamwork skills by working closely with the Operations team
• Develop Equity & Inclusion awareness by working with families from many different backgrounds and communities

Work Schedule
15-20 hours per week on a consistent, reliable schedule set with Learn To Be’s Operations team. Late afternoons and evenings are a plus as that is when families are easiest to reach.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

If you have a disability and require a reasonable accommodation to fully engage in any part of the application or hiring process, please complete the Accommodation Request form or contact us at 603-626-9447. A member from the Employee Accommodation Support Center will be in contact with you within two business days to discuss your request.

Compensation