Student Conduct Manager (w/ Faculty Appointment)

ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU

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The Student Conduct Manager (SCM) works collaboratively with the faculty, staff, and students to address academic and non-academic conduct reports. The SCM oversees day-to-day operations related to student conduct and ensures that departmental goals are met. Additionally, the SCM assists the AVP of Student Success (or designee) with setting and achieving the departmental mission. This position also requires teaching a minimum of nine credit hours per academic year.

Basic Responsibilities

• Case Management 

• Training & Prevention for Students

• Departmental Operations Management

• Teaching

Essential Duties

Case Management 

• Manage all incoming Incident Reports for all academic and non-academic conduct violations 

• Investigate cases of alleged violations of the Student Code of Conduct and Academic Integrity Violations 

• Interview relevant parties, gather relevant information, and prepare investigative packets to be used in case management

• Conduct hearings and resolve cases as outlined by policy 

• Communicate frequently with academic leadership and Title IX officials

• Provide insight to students on policy and procedures related to pre-admission and re-enrollment

• Administer interim suspensions when necessary

• May participate in threat assessment and risk reduction in crisis-level cases

• Provide Appeal Officers with assistance in processing appeals s

• Monitors student completion of sanctions 

• Communicates effectively with potential and/or current students via telephone, email, video calls, and/or in person.

• Uses critical thinking and problem-solving skills to address and resolve student issues and ensure positive student experiences. Addresses potential and/or current student concerns and seeks appropriate resolution to problems. 

• Assists the student by performing appropriate follow-up and coordination with team members. This includes working with employees in a team environment and providing accurate student information and assistance to other team members in and/or outside of their functional area.

• KPIs: Case Closure Timeline, Documentation Quality & Accuracy, and 360 Feedback

Student Training & Prevention

• Collaborate with Student Success Advising, Office of Academic Affairs, Writing Center, Student Engagement, Wellness, and Advising to create and provide training and education to new and continuing students. 

• Work closely with Student Success Advising, Office of Academic Affairs, Writing Center, Student Engagement, Wellness, and Advising to establish risk management and safety plans

• Work closely with Student Success Advising, the Office of Academic Affairs, the Writing Center, Student Engagement, Wellness, and Advising to establish programming and training that addresses trends in violations as a preventive measure. 

• Work closely with Instructional Design (ID) and academic program directors to recommend curriculum updates and include learning materials as a preventive measure. 

• KPIs: Quality & Frequency of Training events, Event Feedback, Event Participation Metrics, and 360 Feedback

Departmental Operations Management

• Collaborate regularly with academic leaders (Deans, Assistant  Deans, and the Provost's office) to provide reporting and ensure alignment on SOPs

• Train faculty and staff on university Conduct and AIV policies and procedures

• Counsels employees regarding policies and procedures, and addresses student issues 

• Train staff and faculty to serve as co-investigators, hearing officers, hearing committee, or appeal officers.

• Research best practices and develop benchmarks based on leading institutions

• Access policies and procedures for areas of opportunity 

• Review and update the Code of Conduct section of the Online Student Handbook annually 

• Work collaboratively with other university departments to advance the department’s mission

• May supervise staff members, including hiring, development, and performance management

• Attend/ lead assigned university meetings, working groups, and committees as a representative of the student success department

• Enhance professional development through personal studies and participation in professional organizations and training

• Collect, assess, and report on student conduct and AIV data on a quarterly basis

• Respond to student emergencies and escalated student issues 

• Investigate and report on student data as requested 

• Collaborates with students and other departments to remove barriers to student persistence and success

• Monitor personal Key Performance Indicators with a focus on continuous improvement  

• KPIs: 360 evaluations, Quality of Data Presentations, and Project Completion

Teaching

• Teaching a minimum of teaching a minimum of nine credits per academic year. If no other option is available, teaching will be conducted in UNIO 101, UNIO 102, or CORE 115. 

• KPIs: Student & Course feedback. 

Professional Development Requirements:

Skills  

• Exceptional interpersonal communication skills, both verbal and written

• Strong planning, organizational, and time management skills

• Utilize critical thinking and problem-solving skill

• Excellent command of professional presentation skills and be comfortable presenting to groups both large and small

Training 

• High-level knowledge of the higher education and student development theory

• Computer literate and able to learn proprietary software applications including but not limited to: 

  • SalesForce 

  • Banner 

  • TalkDesk 

  • Microsoft Suite

  • Maxient 

  • WorkDay 

  • Canvas

Qualifications

Professional

• Master's degree required, doctoral degree preferred. 

• Ability to travel, must possess a valid driver's license.

• Able to work flexible hours conducive to contacting students when available.

• Minimum of 5 years of higher education experience, which includes both teaching and student affairs experience. 

• If internal, exceeds current outlined responsibilities, performance expectations, and position requirements 

Personal

• Goal-oriented and driven to assist people with meeting their educational goals

• Self-motivated with the ability to successfully work independently or in a team environment 

• Motivating others by creating a climate in which people can succeed 

• Collaborative within a team environment

• Is dedicated to meeting the expectations and requirements of internal and external stakeholders

• Maintain a professional appearance (i.e. neat and orderly attire) and work environment (I.e. clean and organized dedicated workspace with professional background).

• Ability to adapt in a fast-paced and dynamic environment

• Supports and upholds all student-facing university policies

• Demonstrates personal and professional integrity

• Displays public support and pride in university initiatives, and assists others in seeing the positive aspects of ACU

• Complies with all ACU employee policies and procedure

Physical Requirements:

• Must be able to use a telephone or headset equipment and able to perform work at a computer in a cubicle. Work is performed in an office environment; must have the ability to sit for long periods of time – 6- 8 hours

• May be required to the manual operation of general office equipment and lift up to 30 pounds

• Limited travel may be required – locations vary and some overnight travel may be necessary

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions. As a current employee, it will be determined if you need an additional background check upon your hire.