Strategic Accounts Professional - Facility Solutions

Job Purpose:

Our Strategic Accounts Professional will be responsible for developing and executing the sales strategy for selling Veritiv products and services within a designated geography or industry. Duties include new business development, maintaining customer relationships, providing customer specific solutions and meeting established sales targets. This position requires a competitive and motivated spirit with the drive to solve problems.

Job Responsibilities:

● Manage and grow relationships to drive expansion in accordance with the account strategy as defined by the Strategic / Key Account Manager. 
● Proactively identifies new opportunities and supports the strategy creation process in collaboration with the Strategic / Key Account Manager. 
● Ensure the effective implementation of new sites, products and value-added services.
● Understand and apply knowledge of Packaging/Facility Solutions industry trends to support sales growth, in alignment with strategy.
● Understand supplier landscape and innovations to guide customer-specific solutions.
● Develop and deliver custom presentations and business reviews on Veritiv solutions that could impact customer growth opportunities.
● Frequent use of Customer Relationship Manager (CRM) to schedule follow-up actions and record relevant information to build upon customer interactions. 
● Create a professional network and represent the organization at business sector events to enhance the company brand. 
● Act as an escalation point of contact for customer inquiries and complaints and proactively strive for resolutions in a timely manner. 
● Actively leverage sales technology and tools to meet strategic account planning objectives and maximize customer and segment growth potential.
● Participate in training and development programs to enhance sales competencies and further expand ability to effectively generate profitable customer and segment growth.
● May be requested to perform other duties as assigned.

Additional Responsibilities & Qualifications:

● Experience and knowledge in Facility Solutions is strongly preferred.
● Ability to manage multiple projects, work under pressure and adapt to sudden changes in the work environment.
● Excellent verbal, written, people and diplomacy skills required.
● Ability to effectively present information to internal and external partners.
● Ability to persuade, negotiate and sell.
● Strong problem solving skills with an ability to collaborate with team members on best practices.
● 25% travel required may be requested to perform other duties as assigned.
● Territory sales or account management experience preferred.
● Experience with Salesforce.com or other CRM is preferred.
● Demonstrate understanding of managing a customized sales cycle to provide solutions to clients.

Work Experience:

● 10-15 years of related job experience.

● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

● Ability to work quickly and efficiently.

● Basic experience of simple office/operational systems.

● Excellent verbal, written, people, and diplomacy skills are required.

● Experience of interpreting strategy and policy in order to set and deliver objectives.

● Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.

● Experience with Salesforce.com or other CRM is preferred.

● Strong customer service skills (friendly, courteous and helpful).

● Strong planning and organization skills are required.

Education:

● Bachelor's Degree Preferred

Physical Requirements:
● A significant portion of the job responsibilities will require computer work that involves the continuous use of the fingers, hands, wrists, and sitting for long periods of time.
● The position also requires frequent lifting and/or moving up to 10 pounds.
● The position requires work in an office as well as travel to customers, suppliers, group meetings, etc.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and duties may change from time to time depending on our business needs.

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.