Sr. Technical Writer- 11746

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

 The Impact of a Sr. Technical Writer at Coupa:

As a Senior Technical Writer, you will drive user success and product adoption by owning the end-to-end documentation strategy for high-complexity product areas and cross-functional initiatives. You will navigate ambiguous spaces, diving into technical workflows, reading technical designs, and interviewing subject matter experts to create scalable documentation. Your focus will be on transforming intricate system behaviors into clear, modular, topic-based content using DITA frameworks, while responsibly leveraging AI tools with strict verification loops to accelerate delivery without compromising quality.

Your contributions as a Senior Technical Writer will directly optimize documentation processes, reduce support ticket overhead, and champion customer success. By acting as a strategic partner to Product Managers and Engineering leaders, you will negotiate priorities, identify content gaps that cause user friction, and contribute to release verification and signoff procedures. Through your mentorship of peer writers and commitment to continuous innovation, you will elevate team-wide authoring practices and serve as a crucial bridge between complex technical architecture and seamless customer experience.

• Own the Content: Dive into complex, math-heavy product domains (like supply chain design and optimization) to architect and deliver clear, modular, topic-based content using advanced DITA frameworks.
• Thrive in Ambiguity: Navigate unstructured features and chaotic specs; proactively interview engineering SMEs, read source code, and run deep technical workflows to eliminate content gaps before they reach users.
• Lead Regional Release Signoff: Serve as the primary quality gatekeeper for release signoff and verification during India business hours, ensuring seamless, non-blocking operational coverage for global release cycles.
• Pioneer AI-Powered Workflows: Accelerate content creation and maintenance by responsibly leveraging AI and LLM tools, applying strict verification loops for accuracy, structure, and adherence to editorial standards.
• Partner Cross-Functionally: Build trusted relationships with Engineering and Product Management to negotiate priorities, advocate for user friction points, and directly impact ticket reduction and product velocity.
• Elevate the Craft: Champion information architecture standards, refine team-wide style guides, and mentor peer writers through constructive content reviews.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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