Sr. Technical Support Specialist

Job Title: Senior Technical Support Specialist

Department: Mobility Managed Services

About Amplix  
Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. With 3,500+ customers nationwide, we deliver increased speed to value and reduced risk across the full IT ecosystem — from CX, IT infrastructure, cloud, and security to mobility and beyond. Through thousands of advisory engagements, we’ve influenced and optimized hundreds of millions of dollars in IT spend, helping clients build flexible, scalable, and resilient technology solutions that give them a strategic advantage. 
    
 Joining Amplix means becoming part of a team that’s shaping the future of IT advisory. Here, you’ll have the opportunity to make an impact at scale, grow your career, and be part of a company that values your individual goals as much as our collective mission.

Headquartered in Norwood, MA, with offices and remote employees across the country, Amplix is a national company with a close-knit culture. Our people share a common set of values and a passion for helping clients, partners, and each other succeed.

• Create exceptional experiences with every interaction
• Exemplify integrity, accountability & appreciation
• Improve lives of employees & customers
• Teamwork leads to greatness
• Evolve & innovate 

Job Summary

The Senior Technical Support Specialist I is responsible for providing comprehensive Level One support, including assisting with Coach Call Queue and Teams Chat, handling end-user escalations, and managing specialized order support. This role involves high-profile client management and may require after-hours call support. The Specialist will also provide backup to the Technical Support Team for wireless requests, manage complex optimization plan changes, and implement process improvements.

Duties and Responsibilities

Key Competencies

Performance Measurements

Education and Experience

Certifications/Licenses

None required.

Amplix does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by federal, state, or local law.

Compensation

The compensation range for this position is $20.79 to $24.20 USD. The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience.  The posted range reflects our ability to hire at different titles and levels depending on background and experience.  The company reserves the right to offer additional compensation at its discretion, for example, in the form of a discretionary bonus or sales commission.