Please mention DailyRemote when applying
AI Summary
Provide high-level operational support for complex cloud application systems, focusing on detecting and resolving system outages. Maintain computing infrastructure, ensure security compliance, and collaborate with cross-functional teams to optimize system reliability.
SAIC is searching for a Systems Engineer who performs high-level, day-to-day operational support of complex application cloud systems to join our VA team. Develops solutions to routine technical problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. This is a 100% remote role.
Job Description:
- Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
- Accurately document problems in logging and discrepancy reporting tools.
- Work directly with the customer in most aspects of the day-to-day activities.
- Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses.
- Perform maintenance/installation of computing infrastructure.
- Implement continuous improvement methodology through the use of IT systems or procedure.
- Maintain inventory of system assets.
- Ensure compliance with VA standards and security policies.
- Provide documentation, training, and additional duties as assigned.
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
