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The Sr Loyalty Experience Specialist provides high-level customer service to top-tier loyalty members across multiple channels including phone, chat, and email. They are responsible for managing member inquiries, resolving concerns, promoting program benefits, and ensuring compliance with company standards and data security protocols.
Through the mission and values of HGV,the Sr Loyalty Experience Specialist is responsible for providing excellent owner and member customer service primarily for our top tier loyalty members in an omni-channel, contact center environment, while efficiently administering and promoting program offerings and benefits and driving out the goals and vision of the organization.
As a Sr Loyalty Experience Specialist, you will be responsible for driving company success by performing the following tasks to the highest standards:
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
2 year of professional customer service experience
Trained in all additional Club skills and membership types for 2 or more Club products (HGV, HVC, or Bluegreen)
Friendly and enthusiastic demeanor with a positive outlook.
Dedication for providing positive experiences for our Owners and Members.
Detail-oriented, self-motivated, and a problem solver.
Verbal Fluency in English language required. Bilingual in Spanish, Portuguese helpful.
Basic computer literacy and skills
Must be able to talk and type simultaneously.
Flexibility is required to include nights, weekends, and/or major holidays. Schedule assignment will be based on business demand.
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
6 months in a Specialist Loyalty Experience role
3+ years professional experience in call center customer service.
Timeshare, travel, call center, or hotel front desk background.
Proficient in Microsoft Office including Outlook, Word, Excel
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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