Sr Solutions Engineer

Who We Are

WestCX helps organizations in regulated industries deliver connected, compliant experiences with measurable outcomes. Powered by WestCX Orchestrate, our system of action coordinates journeys across existing engagement stacks with real-time intelligence, AI agents, and enterprise-grade governance. Learn more at westcx.com.

Senior Solutions Engineer – AI Driven Customer Experience

The Opportunity

This is where strategy meets execution. You’ll own the technical win on strategic enterprise deals—leading discovery, solution design, and demos for WestCX Orchestrate, including Voice, messaging, AI agents, and journey orchestration capabilities. More than supporting a sale, you’ll help define how customers bring outcome-driven orchestration into production in high-trust environments.

What You’ll Do

• Lead technical strategy from discovery through proposal, demo, and post-sale alignment for enterprise opportunities

• Translate operational challenges into orchestrated customer journeys and scalable reference architectures

• Design and deliver tailored demos and proof-of-concepts, including full configuration of demo environments independently

• Build ROI models and outcome-driven business cases around access, containment, cost-to-serve, completion, and revenue impact

• Feed structured insights back to Product and GTM; contribute to reusable playbooks, assets, and enablement content

Why This Role Is Different

At WestCX, solutions engineering is where strategy meets execution. In this role, you won’t just support the sale—you’ll help define how customers use WestCX Orchestrate to connect journeys, coordinate engagement, and drive measurable outcomes in regulated environments.

What You Bring

• 5+ years in solutions engineering, technical pre-sales, or solution architecture—ideally in cloud, contact center, or AI-enabled customer experience platforms

• Proven track record in complex, multi-stakeholder enterprise deals in healthcare or other highly regulated industries

• Hands-on experience with Voice, messaging, AI agents, intelligent routing, call containment, and journey orchestration use cases—from design through deployment and measurement

• Strong grasp of APIs, integrations, and enterprise architecture across EHR, CRM, CCaaS, and analytics ecosystems

• Executive presence with the ability to lead consultative conversations from frontline operators to C-suite

• Curious, customer-first mindset with a bias toward repeatable processes and continuous improvement

• Bachelor's in Computer Science, Engineering, Information Systems, or equivalent experience

• Willingness to travel approximately 25–30%

Why Join Us

At WestCX, solutions engineering is where strategy meets execution. In this role, you won’t just support the sale—you’ll help define how customers use WestCX Orchestrate to connect journeys, coordinate engagement, and drive measurable outcomes in regulated environments

In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family. 

• Medical, dental, vision insurance
• Health savings and flexible spending accounts
• Mental health and wellness program (EAP)
• Paid time off including vacation, holiday and sick time
• 401(k) retirement plan with company match up to 6% after one year
• Tuition reimbursement & in house learning platform
• Service awards. . . and much more

We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals.