Sr. Service Agreements Representative
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AI Summary
Alternate Locations: Work from Home
Work Arrangement:
Remote : Work at home employee residing outside of a commutable distance to an office location.
Relocation assistance: is not available for this opportunity.
Requisition #: 76150
The Role at a Glance
We are excited to bring on a Senior Service Agreements Representative to join our member service team, supporting the Retirement Plan Services business in a work from home environment.
As a Senior Service Agreements Representative, you will play a key role in supporting and maintaining the integrity of Service Level Agreements (SLAs). You’ll partner with internal and external stakeholders to resolve complex and escalated issues, ensuring clarity, accuracy, and alignment in SLA language and processes.
In this role, you’ll leverage your expertise to interpret and apply SLA requirements, recommend process improvements, and independently manage both routine and highly complex assignments. Your ability to navigate ambiguity, collaborate across teams, and deliver high-quality results will directly contribute to an exceptional service experience.
If you thrive in a detail-oriented, problem-solving environment and enjoy partnering with others to drive outcomes, please read on!
What you'll be doing
- You will provide customer service to internal and external stakeholders, recognizing what needs to be done to meet stakeholder needs while demonstrating flexibility and responsiveness for both routine and non-routine work. You will also provide detailed verbal and written responses to unique and diverse inquiries from stakeholders without supervision.
- You will act as a point of contact for escalated issues coming into their workgroup to provide resolution. You will perform a diverse range of tasks/transactions related to common programs and services by applying expanded, senior level knowledge obtained in the role in increasingly more complex situations.
- You will share knowledge and information and/or enable less experienced team members to perform their assignments.
- You will serve as a subject matter expert and/or lead on assigned projects with the team and area. You will support and promote change management and/or departmental enterprise initiatives.
What we’re looking for
Must-have experience (Required):
- High School Diploma or GED or minimum Associate degree in lieu of required experience.
- 3-5+ Years of experience that aligns with the responsibilities for this position.
- Effective, strong written and verbal communication skills.
- Ability to maneuver through multiple systems/databases/platforms/software.
- Ability to be adaptable/flexible as business needs change.
Nice-to have Experience (Preferred):
- Research and data entry experience in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Legal background and knowledge of legal documents.
Application Deadline
Applications for this position will be accepted through June 30, 2026, subject to earlier closure due to applicant volume.
What’s it like to work here?
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for you:
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Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
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Leadership development and virtual training opportunities
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PTO/parental leave
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Free financial counseling, health coaching and employee assistance program
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Tuition assistance program
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Work arrangements that work for you
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Effective productivity/technology tools and training
The pay range for this position is $25.87 - $35.84 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
About The Company
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.
With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.
Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.
Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom.
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.
Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
This Employer Participates in E-Verify. See the E-Verify notices.
Este Empleador Participa en E-Verify. Ver el E-Verify avisos.
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