Sr Salesforce Developer – Post Sale

We are hiring a Senior Salesforce Developer to own the post-sale Salesforce footprint — Service Cloud, Experience Cloud (partner portals), and the asset / entitlement / case backbone that powers our global support organization. Like the rest of our Salesforce team, you will operate as a forward-deployed engineer: there are no separate BAs, QAs, or release engineers — you own the full lifecycle from requirement to production, working hand-in-hand with the support, services, and partner-success teams.

What You'll Do

• Design and build Service Cloud functionality: case management, case routing and assignment, queues, omni-channel, escalation rules, milestones, entitlement processes, SLA enforcement, and service console experiences for support engineers.

• Implement and maintain complex asset and entitlement management — multi-level asset hierarchies, asset-based entitlements, warranty / contract linkage, and asset-to-case association used by support engineers every day.

• Own Email-to-Case (and Web-to-Case where applicable): configure routing addresses, parsing rules, threading, attachments, on-behalf-of handling, and bounce management.

• Build and maintain Experience Cloud / Partner Portal sites — page design (LWR or Aura templates), navigation, sharing and visibility, audience targeting, knowledge surfacing, case submission, asset visibility, and self-service flows.

• Build core Salesforce customizations using Apex (triggers, batch, queueable, async), Lightning Web Components, Aura, and Salesforce Flows.

• Design and implement integrations between Salesforce and the post-sale ecosystem — telemetry / monitoring platforms, RMA / logistics systems, parts and inventory, knowledge bases, chat / voice platforms, and field service tooling — using REST/SOAP APIs, OAuth, named credentials, Platform Events, Change Data Capture, and Bulk/Streaming APIs.

• Collaborate closely with our dedicated integration / middleware team (who own MuleSoft, Boomi, and Workato) to co-design contracts, troubleshoot cross-system flows, and ship end-to-end solutions together.

• Partner directly with support engineers, services managers, and partner-success leaders to gather requirements and ship iteratively.

• Own production support for the post-sale Salesforce stack: triage, root-cause analysis, hotfix, and long-term remediation.

• Manage your own deployments using SFDX, Git-based source control, and CI/CD pipelines (Copado, Gearset, Flosum, or similar).

• Use AI tools (e.g., Agentforce Vibes / vibe coding, Copilot, Claude) as part of your day-to-day workflow — we expect every engineer on the team to lean on AI to ship faster and better.

Required Qualifications

• 7–10 years of total Salesforce experience, with at least 4+ years dedicated to Service Cloud and Experience Cloud / Communities.

• Deep expertise in Service Cloud: case management, assignment and escalation rules, omni-channel routing, queues, milestones, entitlement processes, service contracts, knowledge management, and console design.

• Hands-on experience building and maintaining complex asset management — asset hierarchies, asset-based entitlements, contract / warranty linkage, and asset-driven case workflows.

• Production experience with Email-to-Case (routing addresses, parsing, threading, attachments, and edge-case handling).

• Hands-on experience building and maintaining Experience Cloud / Partner Portal sites (LWR and/or Aura), including sharing models, audience targeting, profile / permission-set design, and custom LWCs embedded inside the portal.

• Strong Apex, LWC, Aura, SOQL/SOSL, and Salesforce Flows skills.

• Strong, hands-on Salesforce integration experience — REST/SOAP APIs, OAuth, named credentials, Platform Events, Change Data Capture, and Bulk/Streaming APIs — with a track record of designing reliable, observable, and secure inbound/outbound integrations across the post-sale ecosystem (telemetry, RMA, parts, knowledge, voice/chat, field service, etc.).

• Strong collaboration skills with adjacent technical teams (integration/middleware, data platform, DevOps) — able to co-design contracts, debug across system boundaries, and ship together.

• Comfort owning features end-to-end, from a support-team conversation to production deploy.

• Experience with Git, SFDX, and CI/CD tooling for Salesforce.

• Strong collaboration skills — comfortable working directly with non-technical stakeholders in support, services, and partner organizations.

Required Certifications

• Salesforce Certified Service Cloud Consultant

• Salesforce Certified Experience Cloud Consultant (formerly Community Cloud Consultant)

• Salesforce Certified Platform Developer I

• Salesforce Certified Administrator

Preferred Certifications

• Salesforce Certified Platform Developer II

• Salesforce Certified Field Service Consultant

• Salesforce Certified Platform App Builder

• Salesforce Certified Agentforce Specialist

• Salesforce Certified Application Architect or System Architect

Nice to Have

• Experience at a hardware, storage, networking, or enterprise software company with a global support and partner ecosystem.

• Experience working alongside (or hands-on with) middleware platforms we use today — MuleSoft, Boomi, and Workato — even though a dedicated team owns them. Familiarity with the patterns makes the collaboration smoother.

• Experience with Field Service / FSL (work orders, service appointments, dispatcher console, mobile app).

• Experience integrating Salesforce with monitoring / telemetry platforms (Splunk, Datadog, ServiceNow) or RMA / logistics systems.

• Experience with CTI integrations (Genesys, Amazon Connect, NICE inContact, Five9, Talkdesk).

• Experience with Knowledge management, AI-assisted case deflection, Einstein for Service, or Agentforce Service Agents.

• Experience supporting a global, follow-the-sun support model.

• Familiarity with ITSM concepts and tools (ServiceNow, Jira Service Management).

• Prior hands-on experience using AI development tools (Agentforce Vibes, vibe coding, Copilot, Claude, etc.) in a Salesforce context is a plus.