Sr. Relationship Manager- Southern Region

This role will be remote, and can be based out of District of Columbia, Maryland, Virginia, West Virginia, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Florida, Alabama, Mississippi, Louisiana, and Arkansas. 

NeighborWorks as a Company and an Employer 

At NeighborWorks® America, our people are humble, passionate and creative. We lead with empathy, encourage curiosity and embrace ambiguity. For over 45 years, Neighborhood Reinvestment Corp., a national, nonpartisan nonprofit organization known as NeighborWorks America, has worked to make every community a place of opportunity. Our network includes nearly 250 organizations in every state, the District of Columbia and Puerto Rico. 

NeighborWorks America offers grant funding, peer exchange, technical assistance, evaluation tools and access to professional learning as the nation’s leading trainer of housing and community development professionals. NeighborWorks network organizations provide affordable homes, owned and rented, financial counseling and coaching, community building through resident engagement, and collaboration across health, employment and education. If our mission inspires you, read on to learn more about how you can support our work. 

Caring for communities starts with caring for our internal community, our staff. Picture yourself in a collaborative and diverse hybrid environment surrounded by colleagues who challenge, encourage and inspire you. This opportunity offers an impressive total rewards package that includes a 401(k) match of up to 12%, 11 paid holidays, generous leave (including 40 hours of paid volunteer time) and industry-leading benefits. Start your career with NeighborWorks America and take advantage of our Staff Training and Education Program (STEP), designed to support continued learning and professional development. Our benefits are designed to support staff holistically, enabling them to give their best in both work and life. 

We are a mission-based organization committed to fostering a high-performing culture guided by our core values: 

• We hold ourselves and each other accountable. 

• We act with integrity. 

• We lead with curiosity. 

• We pursue excellence with courage. 

• We respect, honor and celebrate each other. 

• We collaborate with purpose. 

Work at a Glance: Trusted Adviser and Strategic Collaborator for Network Organizations.

Purpose of the Field Division:

The Field Operations Division of NeighborWorks America (NWA) is responsible for delivering services, grants, and technical assistance to approximately 250 NeighborWorks organizations with the overall objective of sustaining a network of excellence that creates opportunities for people to live in affordable homes, improve their lives and strengthen their communities. The Field Operations Division is overseen by the Senior Vice President (SVP) of Field Operations, who is responsible for establishing the priorities and procedures for service delivery, grant programs and the identification of new affiliates. The primary relationship with NeighborWorks organizations is provided by staff in four regions across the country.

Position Summary:

The Senior Relationship Manager (Sr. RM) role is pivotal within the organization, focusing on serving a portfolio of network organizations (NWOs) and ensuring a deep understanding of their operations and needs. This position works closely with a team of relationship managers, other staff, and regional leadership in support of the region’s entire portfolio of NWOs.

Essential Duties/Responsibilities:

·       Develop comprehensive understanding of organizations by sustaining relationships with network members’ leadership. Initiate and nurture state and local relationships which benefit local network members.  Represent the region and NeighborWorks America in relationships with external stakeholders.

·       Maintain deep knowledge of and actively promote NW’s portfolio of resources (including Initiatives, technical assistance, grant opportunities, etc.), ensuring network members have access to training, grant support, technical assistance, and other resources in the key lines of business.

·       Serve as the primary point of contact between network organizations and NW America.

·       Inform and advise NW America regarding strategic direction based on network input, identify issues confronting the network to which NW America may want to respond, and proactively offer solutions.

·       In partnership with the NWOs, work to improve organizational health and performance. Diagnose challenges through analysis and assessment of financial reports and other supporting documents.  Recommend strategies to maintain and develop optimal network organizational health and growth, which may include a potential training plan for the Board, executives, and/or staff.  Assist network members with improving procedures and adopting best practices as requested.

·       Work with Organizational Assessment Division in preparation for program reviews of network organizations, understand the organizational health issues in relation to network organizations’ lines of business and provide comments to discovery and draft reports.   Provide input and/or produce write-ups for the PROMPT Portal on each organization in coordination with quarterly Organizational Health Tracking System (OHTS) meetings. Represent the region in participating in OHTS Committee discussions, as needed. Develop action plans in coordination with network members to address items raised through the assessment process. 

·       Encourage organizations to think strategically about new lines of business, business models, practices, service delivery methodologies and service areas in order to have a greater impact within their service areas.

·       Support network members’ efforts to develop comprehensive planning documents.

·       Provide linkage between network members and NW, including the National Initiatives division and others, regarding participation in key initiatives such as Success Measures, Community Building & Engagement, Rural Initiative, and Board Governance.

·       Coordinate requests for technical assistance through third party contractors and/or other NW resources.  Assure evaluation of all engagements by working closely with other regional staff to insure agreed upon outcomes for all technical assistance engagements.  Provide technical assistance in areas of expertise.

·       Lead collaborative working groups or teams of peers across the organization in order to achieve common goals.

·       Have proficiency and demonstrated experience in one or more of the following areas:  Real Estate Development; Asset Management; Homeownership; Lending/CDFIs; Financial Management; Resource Development; Organizational Management; or Board Governance.

·       Assist organizations to deploy an equity lens in their programmatic and operational decision-making.

·       Build relationships with NWO boards of directors to assist them in key board responsibilities, particularly leadership transitions.

·       Understand, evaluate and make recommendations on grant submissions   

·       Performs delegated responsibilities as designated by the supervisor in his/her absence.

·       Broker impact of NW resources within assigned portfolio.

·       Serve as region and/or Field division representative to division and/or corporate initiatives, programs, and working groups as agreed to by the supervisor. Help to mentor new regional staff.

·       Other duties as required.

Nature of Work Contacts:

·       NW network organizations and regional Field staff in order to strengthen organizational health and delivery of services provided to network organizations.

·       Collaboration with other NW managers and staff.

·       Federal Home Loan Banks and Federal Reserve Banks

·       Statewide housing finance agencies  

·       Local and statewide strategic partners including funders, foundations and organizations operating in the community development industry.

·       Vendors and professional services consultants.

Required Minimum Qualifications:

(a) Education: Bachelor’s Degree in Business Administration, Public Administration, Nonprofit Management, Community Development, Urban Planning, Finance, Organizational Development, or a related field. Applicable experience may be considered in place of education.

(b) Experience: 6-8 years of related professional or personal experience in community development, affordable housing, non-profit management, community lending, organizational development, consulting, capacity building, or related field.

(c) Competencies, Knowledge, Skills & Abilities:

·       Professional or personal experience in nonprofit management or board governance including understanding the fiduciary, strategic and resource development roles of boards with an ability to evaluate board performance.

·       Advanced experience in developing outcome-based performance measurements.

·       Ability to identify opportunities for learning, and the ability to design personal and professional development plans for NW’s® network leadership using a variety of methods and techniques.

·       Experience evaluating and/or analyzing financial statements.

·       Excellent written, auditory, and oral skills in order to effectively communicate program results; review and facilitate meetings with NW staff and network directors; and engage program staff and directors.

·       Experience delivering technical assistance in asset management, affordable housing, or real estate development a plus.

·       Demonstrated experience in developing and sustaining partnerships.

·       Demonstrated cultural competence (ability to interact effectively with people of different cultures and socio-economic backgrounds).  Experience and/or interest in facilitating conversations regarding diversity and inclusion a plus.

·       Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint and Access) required.

·       Demonstrated project management skills and multi-tasking abilities. Must have the ability to work on multiple projects with multiple deliverables. 

·       Must be proactive and have the ability to work both independently and collaboratively with colleagues and network members.

·       Strong customer-service orientation.

·       Experience supervising consultants a plus.

Working Conditions:

(a) Travel: Approximately 50% travel. Work is performed both in field and office settings, requiring extensive travel and frequent overnight absences from an employee's place of residence. 

(b) Physical/Sensory Demands:

·       Work is performed with considerable independence under general direction of the regional management. 

·       Work is reviewed through individual conferences and customer feedback.

(c) Remote work environment with extensive travel

Salary Range: $78,665- $119,000

The salary offered for the role will be based on a variety of factors, including geographic location, internal equity, and the candidate’s qualifications/professional experience. 

Special Provisions: N/A  

Requisition Close Date: September 25, 2026, 5 p.m. ET 

The use of artificial intelligence (AI) tools is strictly prohibited as candidates seeking employment with NeighborWorks America engage in our interview process. Prohibited uses of AI include but are not limited to, drafting and submitting misleading resumes, using or referencing AI-produced answers during any portion of our interview process, or using an AI notetaking tool. Candidates are welcome to take notes, but using AI is not permitted. Prohibited use of AI during the interview process will result in immediate disqualification. In compliance with the American with Disabilities Act, NeighborWorks America will consider reasonable accommodations requested by candidates seeking employment with our organization.