SR. PROJECT MANAGER, SUPPORT SERVICES - REMOTE

Job Summary

Fuel Our Future (FoF) Leadership Competencies 

Governance and Decision Management

• Support the portfolio governance model, including decision rights and escalation paths. 
• Maintain decision and action logs that document rationale, ownership, and next steps. 
• Prepare meeting inputs so leaders come ready to discuss trade-offs and make decisions. 
• Facilitate productive discussions that surface diverse perspectives, keep teams focused on outcomes, and turn agreed decisions into clear ownership and execution. 

FoF emphasis: Ensures Accountability | Balances Stakeholders | Instills Trust 

Technology Program Support 

• Provide project management support for Support Services technology initiatives, including AirisOne. Technology teams retain ownership of product, rollout, implementation, and related decisions. 
• Serve as the Support Services coordination point with technology, product, and implementation teams, tracking timelines, open questions, and follow-up actions. 
• Represent Support Services requirements, constraints, dependencies, and timing considerations in planning discussions. 
• Integrate technology-related risks, decisions, and readiness needs into portfolio plans, adjusting as requirements evolve. 

FoF emphasis: Collaborates | Nimble Learning | Balances Stakeholders 

Reporting and Executive Communication 

• Maintain clear, current portfolio updates, dashboards, executive summaries, and top-risk reporting. 
• Translate detailed project information into concise, actionable insights for senior leaders and project teams. 
• Communicate progress, emerging risks, and decisions required, and flag early when plans change or commitments are at risk. 

FoF emphasis: Instills Trust | Collaborates | Drives Results 

PMO Standards and Continuous Improvement 

• Create, maintain, and continuously improve templates, standards, stage gates, and project management tools that bring consistency to how Support Services projects are planned and delivered. 
• Identify opportunities to simplify processes, improve visibility, and strengthen portfolio execution. 
• Facilitate lessons-learned and after-action reviews following major milestones, and turn insights into practical improvements for future work. 

FoF emphasis: Nimble Learning | Resourcefulness | Drives Results

Qualifications

Required 

• 8+ years of project and/or program management experience, including experience supporting senior leaders and complex cross-functional initiatives with multiple stakeholders, priorities, and dependencies. 
• Demonstrated ability to create structure and clarity in ambiguous or rapidly changing environments, and to learn quickly when facing unfamiliar problems or technologies. 
• Experience managing portfolio- or program-level governance, including risks, issues, and decisions. 
• Ability to influence without direct authority and build alignment across competing priorities in Operations, Finance, Procurement, HR, IT, and other partner functions. 
• Strong written and verbal communication skills, including the ability to translate complex information into concise, actionable updates for senior leaders. 
• Sound judgment and discretion when handling confidential, leadership, organizational, and people-related information. 
• Experience with project management tools such as Microsoft Project, Smartsheet, Planner, or similar platforms, along with strong Excel and PowerPoint skills. 
• PMP, PRINCE2, Agile/Scrum, or comparable project/program management certification. 
• Travel up to 20% based on business and organizational needs. 

Preferred 

• Bachelor's degree or equivalent practical experience. 
• Experience within facilities management, food services, business and industry services, or another field-based operational environment. 
• Experience supporting technology, transformation, change, or operational initiatives affecting frontline or field-based teams. 

What Success Looks Like 

• A successful Sr. Project Manager creates an environment in which Support Services leaders and workstream owners have a reliable view of what matters, who owns it, what is on track, what is at risk, what has changed, and where a decision is needed. 
• Success is measured not by maintaining tools and processes, but by improving real-world business execution, with projects delivered in a way that leads to sustained adoption. 
• May perform other duties as assigned.