Sr Principal Consultant - Software - NetSuite Managed Services (ACS)
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AI Summary
The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant, ideally with Software industry experience. This direct-hire position can be home-office based in most major US and Canadian cities, and requires up to moderate travel, as appropriate.
Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!
Responsibilities include:
- Participate in the identification and documentation of customer’s NetSuite value gaps using our proprietary SuiteReview methodology
- Participate in driving the approach to remediate gaps, and consensus with the Customer of same
- Work with customers to remediate highest priority gaps
- Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
- Define detailed functional requirements for automations and integrations to NetSuite
- Work with TS team to design and unit test automations and integrations
- Perform quality reviews of deliverables developed by other team members
- Continue to increase product knowledge and pursue relevant certifications
- Collaboration with other ACS teams, including Technical, Product, Sales, Horizontal (NSAW, NSPP, etc)
- Follow essential internal business processes aligned toward delighting our Customers
Preferred Qualifications include:
- 6+ years of overall relevant domain experience in one or more of NetSuite’s core vertical markets
- Strong NetSuite ERP experience
- 2+ years external consulting role experience with sustained C-suite interactions
- Experience with defining requirements for complex customizations and integrations
- Proven custom development analysis, design, and testing skills
- Strong communication skills
- Knowledge and experience with SuiteProjects, Advanced Revenue, SuiteBilling and other advanced accounting processes
- Ability to evolve Customer business processes based on leading practices
- Passion for driving Customer satisfaction
- Project and/or team leadership experience
- Finance and/or Accounting professional and/or academic background a plus
- NetSuite ERP Consultant or other relevant product certifications a plus
- Ability to use a team of people with a broad range of functional, process, organizational change, and technical skills
- Ability to synthesize information into a coherent story, strategic vision, and implementation roadmap
- Travel Requirement: Modest to moderate, as appropriate
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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