The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant with Construction & Energy industry expertise. This role is best suited for someone with experience supporting project-based, asset-intensive, field-service-oriented, or operationally complex businesses such as construction services, engineering/construction firms, energy services, renewables, utilities-adjacent services, industrial services, or oilfield services.
This direct-hire position can be home-office based in most major US and Canadian cities and requires modest to moderate travel, as appropriate.
Oracle NetSuite is reinventing the engagement model for our growing installed base of valued customers. The Advanced Customer Support (ACS) offering provides an umbrella subscription service that delivers functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team helps customers identify value gaps, prioritize improvements, and execute practical solutions that increase adoption, operational efficiency, and business outcomes.
As part of the ACS team, this role will help Construction & Energy customers optimize NetSuite across finance, project accounting, procurement, inventory, field operations, reporting, integrations, and emerging AI-enabled business process improvements.
Responsibilities Include:
- Participate in the identification and documentation of customer NetSuite value gaps using ACS methodology.
- Work with customers to prioritize and remediate high-impact business process gaps.
- Advise Construction & Energy customers on leading practices across project/job lifecycle, project accounting, WIP, change orders, project billing, procurement, inventory, fixed assets/equipment, and field-service operations.
- Define detailed functional requirements for NetSuite configurations, automations, integrations, reporting, and data improvements.
- Partner with Technical Services teams to design, validate, and unit test automations and integrations.
- Help customers adopt AI-assisted process improvements, including reporting summaries, AP/document capture, project health insights, field-service summaries, and operational exception management.
- Use AI tools internally to improve consulting efficiency, including discovery synthesis, requirements drafting, meeting summaries, issue analysis, research, and executive-ready documentation.
- Guide customers on responsible AI adoption, including use-case selection, data quality, validation controls, security considerations, and change management.
- Perform quality reviews of deliverables developed by other team members.
- Continue to increase NetSuite product knowledge and pursue relevant certifications.
- Collaborate with ACS teams including TAMs, Technical Services, Support, SuiteProjects, Field Service, Analytics, and other specialized teams.
- Follow essential internal business processes aligned toward customer success.
Required Experience:
- 6+ years of relevant ERP, consulting, operations, finance, or industry domain experience.
- Strong NetSuite ERP experience.
- Experience with Construction, Energy, project-based services, field services, asset-intensive businesses, or operationally complex industries.
- Understanding of project accounting, job costing, WIP, change orders, project billing, procurement, inventory, vendor/subcontractor management, fixed assets, and operational reporting.
- 2+ years of external consulting or customer-facing advisory experience.
- Experience defining requirements for complex customizations, integrations, reports, workflows, or business process improvements.
- Ability to synthesize business requirements into a coherent story, strategic vision, and practical improvement roadmap.
- Strong communication, facilitation, and executive interaction skills.
- Passion for driving customer satisfaction and measurable business value.
Preferred Qualifications:
- Experience with SuiteProjects, Project Management, Advanced Revenue Management, Advanced Procurement, Inventory Management, Fixed Assets, Field Service Management, SuiteAnalytics, Analytics Warehouse, Planning & Budgeting, or EPM.
- Experience with AI-assisted ERP capabilities, AI-enabled reporting, document capture, AP automation, process mining, workflow automation, or operational analytics.
- Familiarity with NetSuite AI capabilities such as Text Enhance, Prompt Studio, Narrative Insights, Intelligent Bill Capture, AI Connector Service, or SuiteScript AI APIs is a plus.
- Experience helping customers adopt new technology, including AI, through practical use cases, governance, enablement, and change management.
- Finance, accounting, construction operations, energy services, or project controls background a plus.
- NetSuite ERP Consultant or other relevant product certifications a plus.
- Project and/or team leadership experience.
- Ability to work with teams that include functional, technical, process, organizational change, and customer stakeholders.
Travel Requirement:
Modest to moderate, up to approximately 20%, as appropriate.
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