Location: Remote, United States

Overview: We are seeking a highly skilled Senior Network Engineer to join our team and provide advanced technical support for a diverse set of client environments. This role will handle escalations from a shared NOC and work across multiple technologies and vendors to ensure optimal network performance and security.

Key Responsibilities:

·       Escalation Management: Act as the primary point of contact for complex network issues escalated from Tier 1–3 teams.

·       Multi-Vendor Expertise: Troubleshoot and resolve issues across Cisco, Juniper, Fortinet, Palo Alto, and other OEM platforms.

·       Technology Coverage: Support and enhance configurations for Routing & Switching, SD-WAN solutions, Firewalls and security policies.

·       On-Call Rotation: Participate in scheduled on-call rotation to provide after-hours support.

·       Implementation of network configuration changes following Change Management best practices.

·       Training & Mentorship: Develop and deliver training programs for Tier 1, Tier 2, and Junior Tier 3 engineers on technology, client processes, and best practices.

·       Monitoring & Oversight: Provide insights into monitoring configurations and assist with CMDB updates and related technical oversight.

·       Collaboration: Work closely with other teams to ensure seamless integration and support for client environments.

·   Design, implement, configure, and support enterprise Aruba networking solutions across complex, multi-site environments.

·    Manage Aruba switches, wireless access points, controllers, and Aruba Central.

·    Design, deploy, and optimize SD-WAN solutions, preferably using Silver Peak/Aruba EdgeConnect.

·    Monitor network and SD-WAN performance, troubleshoot complex connectivity issues, and implement long-term improvements.

Additional Responsibilities

• Ensure compliance with change management policies and procedures, and develop processes for environments lacking formal change management frameworks.

Qualifications: 

·       Experience: 7+ years in network engineering roles, with strong troubleshooting skills across multiple vendors.

·       Certifications: CCNP, JNCIP, PCNSE, NSE (or equivalent) preferred.

·       Skills: Deep understanding of routing, switching, SD-WAN, and firewall technologies. Strong analytical and problem-solving abilities. Excellent communication and leadership skills for mentoring and cross-team collaboration.

·       Availability: Ability to work flexible hours and participate in on-call rotation.

Preferred Attributes

·       Experience in a managed services or multi-client environment.

·       Familiarity with ITIL processes and CMDB management.

·       Strong documentation and process improvement skills.

This role requires strong alignment with ITIL best practices, ensuring adherence to established processes and frameworks for service management.