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Position Summary

• The Supplier Management Lead – Segment 1 is responsible for governance, performance management, and executive escalation management for strategic and business-critical suppliers.
• This role ensures the company realizes the operational, financial, and strategic value intended through major supplier relationships by leveraging data-driven governance, supplier performance analytics, risk identification, and structured executive engagement.
• The position serves as the primary governance lead for Segment 1 suppliers, including enterprise platforms, outsourcing partners, and high-impact global service providers.
• This role works cross-functionally with Strategic Sourcing, Procurement Operations, Finance, Digital Technology, Quality. Legal, and all functional business groups.

Core Mission

• Ensure strategic suppliers consistently deliver expected business value, operational performance, and contractual obligations through structured governance, proactive risk management, and executive-level supplier oversight.

Core Responsibilities

• Lead governance activities for Segment 1 strategic suppliers.
• Establish and manage governance frameworks, including Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), KPI scorecards, SLA reporting, and escalation structures.
• Monitor supplier performance against contractual commitments and operational expectations.
• Use data and trend analysis to proactively identify supplier risks, performance deterioration, and value leakage.
• Drive fact-based supplier governance discussions using operational and commercial performance metrics.
• Lead escalation management for significant supplier issues impacting business performance, financial outcomes, or operational continuity.
• Coordinate cross-functional resolution efforts across internal stakeholders and suppliers.
• Partner closely with Strategic Sourcing, Procurement Operations, and regional leadership teams.
• Build and mature governance frameworks, templates, scorecards, and supplier segmentation methodologies.
• Develop standardized KPI and SLA reporting structures aligned to supplier criticality and business impact.
• Support initiatives that improve supplier performance, service quality, risk reduction, and financial value realization.
• Provide regular governance reporting and executive-level supplier performance visibility to leadership teams.

Data Analytics & Performance Insights

• Develop and maintain data-driven supplier performance frameworks and scorecards.
• Analyze KPI, SLA, operational, financial, and service delivery trends across strategic suppliers.
• Translate supplier performance data into actionable business insights and escalation priorities.
• Identify recurring operational, commercial, and service delivery issues through trend analysis.
• Establish performance reporting mechanisms that support executive decision-making and supplier accountability.
• Leverage data and analytics to drive measurable supplier performance improvement initiatives.

Required Qualifications

• 8+ years of experience in supplier management, vendor/account management, sourcing, operations, or related functions.
• Experience managing complex enterprise supplier relationships.
• Strong understanding of governance frameworks, supplier performance management, KPI/SLA management, and escalation processes.
• Strong analytical and data interpretation capabilities.
• Experience using supplier performance metrics and reporting tools to drive accountability and operational improvements.
• Demonstrated ability to operate effectively in cross-functional and matrixed environments.
• Strong communication and stakeholder management skills.
• Ability to influence at senior leadership levels.

Preferred Qualifications

• Experience with strategic outsourcing or enterprise technology suppliers.
• Experience developing governance models and KPI/SLA frameworks.
• Exposure to global supplier environments and multi-region operations.
• Program or operational governance experience.
• Procurement or commercial background preferred but not required.

Success Profile

• Builds trusted relationships with internal stakeholders and strategic suppliers.
• Uses data and analytics to proactively manage supplier risk and performance.
• Drives objective, fact-based governance discussions.
• Converts supplier and operational data into actionable business insights.
• Demonstrates judgment and escalation management capability.
• Operates effectively in ambiguous and evolving environments.
• Balances strategic thinking with operational discipline.

Key Performance Indicators (KPIs)

• Supplier SLA/KPI adherence.
• Reduction in recurring supplier escalations.
• Supplier performance trend improvement.
• Timeliness of issue resolution.
• Financial value realization.
• Governance cadence compliance.
• Stakeholder satisfaction.
• Supplier remediation effectiveness.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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