Sr Manager, eCommerce

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Location(s)

Job Description

Profile Characteristics:

• Strong analytical ability
• High degree of ownership & accountability
• Good communication & interpersonal skills
• Experience with modern e-commerce platforms required (Salesforce preferred)
• Experience with website UI/UX and marketing content design/curation required
• Experience with product management or strategic marketing preferred

Expected background

• 5+ years of experience managing an online B2B store
• Track record of delivering high single digit / double digit annual growth
• Pharmaceutical/Life sciences/Analytical instrumentation experience preferred

Responsibilities: 

• Strategic Leadership: Lead development and execution of comprehensive growth strategies for ~$10M annual sales e-commerce channel, with accountability to drive double digit growth by partnering with marketing, product management, and commercial leaders

• Development Roadmap: Own the e-commerce platform roadmap; identify, gather requirements, assess feasibility, and prioritize features / enhancements based on customer VOCs, business value, and technical complexity
• Project Controls: Own relationships with external development support and solution vendors, manage operational costs against growth objectives, and drive strategic investments

• Governance: Develop standard reporting for e-commerce sales (including GA4 analytics) and lead KPI & action tracking reviews with key stakeholders

• Customer Engagement: Deliver improvements to customer experience, gathering and tracking feedback through surveys, VOCs, A/B testing, and engagement metrics
• Digital Marketing: Collaborate with marketing to increase website traffic / conversion rates by curating marketing content, optimizing UI/UX, improving SEO, and executing growth initiatives including email campaigns and promotions

• Store Management: Oversee product listings, taxonomy, attributes, imagery, and resource documentation, collaborating with product and marketing teams to ensure accuracy
• Operational Execution: Drive the day-to-day operations of the e-commerce platform, including technical inquiries, product catalog updates, and customer experience
• Market Analysis: Monitor industry trends, competitor strategies, and emerging digital technologies to inform innovation and maintain a competitive edge