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The Senior Lead Technical Knowledge Consultant manages the technical knowledge ecosystem to improve seller performance and accelerate revenue growth. They are responsible for curating technical content, facilitating training, and collaborating with cross-functional teams to ensure institutional knowledge is effectively captured and leveraged.
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
Lumen is passionate about our customers, and we are looking for people who can help inspire them to turn their ideas into amazing realities. We are looking for diverse group of technically minded people that have a desire to further their careers with a company that is poised to change the world. If you like working in a dynamic, team-based environment; are passionate about innovation, delivering delightful customer experiences, and challenging yourself and others to explore what’s possible when you combine people and technology, then you might have the ingredients we need to do amazing things.
The Senior Lead Technical Knowledge Consultant is the owner of the technical knowledge ecosystem responsible for converting field experience, product expertise, and organizational intelligence into scalable capabilities that improve seller performance and accelerate revenue growth.
In this role you will be responsible for developing, managing, and scaling technical knowledge assets that enable consistent, effective customer engagement across Lumen's technical sales organization. You will coordinate and facilitate live webinars for the technical seller, ensure the accuracy of new and existing technical training and curate external general technical training resources which can be utilized by the technical seller. In addition, the Sr Lead Technical Knowledge Consultant will oversee the internal peer to peer technical forums, contribute to new hire training and publish technical updates to the technical seller community.
This role serves as a strategic knowledge leader, translating technical expertise, field insights, and business priorities into reusable content, learning resources, best practices, and knowledge systems that improve technical seller readiness and organizational effectiveness. The role partners closely with Product, Technical Sellers, Operations, Enablement, and subject matter experts to ensure institutional knowledge is captured, maintained, and leveraged across the business.
This opening is in : Lumen Digital Enablement / Technical Strategy & Operations
Knowledge Management & Content Strategy
Technical Enablement
Organizational Knowledge Capture
Business Partnership & Program Leadership
Knowledge Systems & Innovation
Qualifications
Key Competencies
| This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. |
| Learn more about Lumen's: |
| Benefits |
#LI-Remote |
Requisition #: 343620
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
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