Sr. Director, Plan Configuration & Documentation

Overview

Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Responsibilities

Ready to lead health plan configuration and solution design, driving the full lifecycle of plan build and cross-functional execution across a complex TPA environment?

Personify Health is looking for a Senior Director of Plan Configuration and Documentation to lead the teams responsible for building health plans in our systems and designing enterprise-level solutions for our clients. This is a senior leadership role for someone who has spent their career in third-party administration and is ready to own the full lifecycle of plan build, solution architecture, and cross-functional project execution at scale. 

You'll lead a team of Directors and their functions, drive plan configuration excellence across the TPA, and serve as a key partner to internal stakeholders on initiatives that require rigor and follow-through. 

What You'll Actually Do

Team Leadership 

• Lead and develop the teams of overseeing Plan Configuration and Solution Architecture functions 

• Set clear goals, remove barriers, and build a high-performing, accountable team culture 

• Translate business objectives into operational priorities for your teams 

• Foster close collaboration between Plan Configuration and Solution Architecture, ensuring alignment on client needs, technical design, and plan build execution 

Plan Configuration 

• Provide strategic oversight of plan build operations ensuring accuracy, efficiency, and on-time delivery 

• Own quality and consistency of configuration standards across the organization 

• Drive continuous improvement across both functions, identifying process gaps and building solutions 

Enterprise Solution Architecture 

• Partner closely with Plan Configuration to ensure solution designs are buildable, scalable, and delivered on time 

• Support pre- and post-sale solutioning efforts, working with Account Management and Implementation teams to translate complex client requirements into viable plan designs 

• Serve as an escalation point for complex or non-standard configurations that require architectural guidance 

• Build repeatable frameworks and design standards that improve consistency and reduce downstream rework 

Project Management 

• Own and manage the operational project portfolio for the TPA side of the business 

• Partner with cross-functional teams to align timelines, resources, and deliverables 

• Build and maintain operational project frameworks that create visibility and accountability 

Qualifications

What You Bring to Our Team

• 10+ years of experience in TPA operations, health plan administration, or a directly related field 

• Bachelor's degree required; advanced degree or relevant certifications (PMP, CEBS) a plus 

• Proven leadership experience managing Director-level teams across multiple functions 

• Deep knowledge of health plan build processes, benefits administration, and enterprise client solutioning 

• Experience leading or closely partnering with solution architecture or implementation design functions 

• Strong project management skills with experience owning and delivering operational initiatives 

• Clear, direct communicator who can work across technical and non-technical stakeholders 

• Comfortable operating in a fast-moving environment where priorities can shift 

Benefits

The Highlights:

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.

Compensation: This position offers a base salary range of $150,000-$165,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.