Sr Director-Operations

About The Role:

The Senior Director, Sales Operations – Enterprise & SLED is a strategic and execution-focused leader responsible for building and leading the operational foundation that enables Uniti Fiber’s Enterprise and SLED sales organizations to scale efficiently and deliver a differentiated customer experience. Reporting to the President of Enterprise Sales, this leader will oversee data intelligence and analytics, order management, sales support, and the design of streamlined customer buying flows across both segments.

This role will be accountable for transforming data into actionable go-to-market insights, ensuring high-quality and compliant order execution, building a high-performing sales support function, and simplifying the customer journey from opportunity through order submission. The ideal candidate brings a blend of commercial acumen, operational rigor, analytical depth, and team-building capability, with the ability to work cross-functionally across Sales, Marketing, Product, Service Delivery, IT, Finance, and Legal.

What You’ll Do:

Strategic Operations Leadership
•    Serve as a key member of the sales leadership team, partnering closely with the President of Enterprise Sales to define and operationalize growth strategies across Enterprise and SLED.
•    Build the operational infrastructure, processes, and governance required to support Uniti Fiber’s go-to-market strategy for both commercial enterprise customers and SLED customers.
•    Identify opportunities to improve seller productivity, reduce friction in the customer buying process, and increase operational scalability across both segments.
•    Lead cross-functional initiatives that improve speed, quality, consistency, and customer experience across the sales-to-order lifecycle.

Data Intelligence and Analytics
•    Establish and lead a data intelligence and analytics function that delivers actionable insights to inform go-to-market strategy, account prioritization, territory planning, pipeline quality, sales performance, customer trends, and segment-specific opportunities across Enterprise and SLED.
•    Develop dashboards, reporting, and business intelligence tools that provide clear visibility into sales performance, order activity, conversion, operational bottlenecks, and customer behavior.
•    Translate data into recommendations that improve market focus, sales execution, offer strategy, and resource allocation.
•    Partner with Sales, Marketing, and Finance to define KPIs, performance benchmarks, and operating cadences for the business.
•    Drive data accuracy, discipline, and governance across systems and reporting environments.
•    Provide decision support for targeted growth in the SLED segment, including visibility into public sector pipeline, procurement cycles, funding-related timing, and vertical-specific opportunities.

Order Management, Order Entry, and Compliance
•    Lead the end-to-end order management function, including order entry standards, process quality, compliance, and operational controls across Enterprise and SLED.
•    Ensure orders are submitted accurately, completely, and in accordance with internal policy, commercial requirements, customer commitments, and segment-specific requirements.
•    Identify and eliminate sources of order fallout, delays, rework, and customer friction.
•    Create a culture of accountability around order quality, process adherence, and continuous improvement.
•    Partner with Legal, Finance, Service Delivery, and other stakeholders to ensure operational compliance and smooth handoffs from sales through fulfillment.
•    Support compliance requirements and documentation rigor associated with SLED opportunities, where procurement, contracting, and customer-specific requirements may be more complex.

Sales Support Team Development
•    Create and develop a high-performing sales support organization that improves seller effectiveness and customer responsiveness across Enterprise and SLED.
•    Define the charter, structure, roles, workflows, and service levels of the team to support field sales, strategic accounts, SLED sellers, and related commercial functions.
•    Build processes and tools that allow sellers to spend more time selling and less time on administrative or operational tasks.
•    Recruit, coach, and develop talent while establishing a culture rooted in accountability, urgency, service, and collaboration.
•    Standardize support practices, escalation paths, and communication rhythms across the sales organization.

Customer Buying Flows and Experience Design
•    Design and implement differentiated, efficient, and scalable buying flows tailored to the needs of Enterprise and SLED customers.
•    Simplify the path from quote to order to accelerate revenue realization and improve the overall customer experience.
•    Partner across the business to remove process friction, reduce cycle times, and improve transparency for both customers and internal teams.
•    Develop frameworks for segment-specific buying motions, recognizing that SLED customers may require distinct procurement, approval, contracting, and compliance workflows.
•    Continuously evaluate customer and seller feedback to optimize the buying experience.

Process Improvement and Cross-Functional Execution
•    Lead process redesign efforts that improve operational effectiveness across the commercial organization.
•    Drive alignment between front-end sales motions and back-end operational capabilities.
•    Establish operating rhythms, governance, and review mechanisms that ensure visibility into risks, dependencies, and performance.
•    Champion systems, automation, and workflow improvements that enhance efficiency and control.
•    Act as a change leader, helping the organization adopt new tools, processes, and ways of working.

Minimum Requirements:

• Bachelor’s degree in business, analytics, operations, marketing, telecommunications, or related field required; advanced degree preferred.
• 10+ years of progressive leadership experience in sales operations, revenue operations, business operations, commercial operations, or related functions.
• 5+ years of experience leading managers and building teams in complex, cross-functional environments.
• Experience in telecommunications, fiber, broadband, technology, or enterprise services strongly preferred.
• Proven success building analytics-driven operating models and using data to influence go-to-market strategy.
• Strong experience with order management, sales process design, compliance, and operational governance.
• Demonstrated ability to stand up or transform sales support or commercial operations functions.
• Experience supporting public sector, government, education, or other SLED-related sales motions is strongly preferred.
• Experience designing customer journey improvements, buying flows, or process automation initiatives.
• Strong executive communication skills with the ability to influence across all levels of the organization.
• High proficiency with CRM, reporting, analytics, and workflow platforms; experience with order systems preferred.

Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.