Sr. Developer - Enterprise Application - Oracle S

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

Site Reliability Engineer I/II

Mission for This Role

Support the architecture, implementation, and daily operations of our observability and ITSM platforms.

This role is ideal for someone passionate about reliability, automation, and modern cloud-native operations who wants to grow into a full Site Reliability Engineer (SRE).

You’ll work closely with senior engineers to deploy, monitor, and continuously improve systems that keep our applications running smoothly and securely.

Core Responsibilities

Observability Stack Operations

Assist with the deployment and maintenance of our Grafana-based observability suite, including:

·         Grafana – dashboards, alerts, and visualization

·         Loki – centralized log management

·         Tempo – distributed tracing

·         Pyroscope – performance profiling

·         Mimir – metrics collection

·         Alloy / Beyla / Faro – agents and instrumentation

·         AlertManager – alert routing

Help configure dashboards, maintain alerting rules, and support troubleshooting of metrics and logs.

Contribute to automation of monitoring tasks using ArgoCD, Helm, and Terraform under senior guidance.

SRE Operations & Reliability

·         Participate in on-call rotations as experience grows.

·         Help define and track SLIs/SLOs/SLAs and key performance indicators.

·         Contribute to writing and updating runbooks, incident response guides, and post-incident reports.

·         Support service health reviews and continuous improvement efforts.

ITSM Platform Support

Assist in maintaining and improving our Jira Service Management (JSM) environment, including:

·         Configuring queues, automation rules, and SLAs.

·         Managing incident, request, and change workflows.

·         Supporting integrations with StatusPage for public updates.

Security, Compliance, and Reliability

·         Follow best practices for system access, credentials, and configuration management.

·         Learn how observability supports compliance standards such as SOC 2, HIPAA, and HiTrust.

·         Collaborate with security and compliance teams on audits and monitoring enhancements.

Collaboration and Growth

·         Work alongside senior SRE and Platform Engineering team members on real-world projects.

·         Participate in peer learning, reviews, and training sessions.

·         Continuously expand knowledge of cloud infrastructure, Kubernetes, observability tooling, and automation.

Required Experience

Technical Skills

·         1–2 years of experience in DevOps, SRE, or Cloud Engineering (or equivalent internship/project experience).

·         Basic understanding of monitoring, logging, and tracing concepts.

·         Familiarity with one or more of: Grafana, Prometheus, Loki, or similar tools.

·         Exposure to Kubernetes, Docker, Terraform, or Helm preferred.

·         Experience with Git and CI/CD pipelines (e.g., GitHub Actions, Jenkins).

Process & Communication

·         Interest in incident management and ITSM practices (ITIL awareness a plus).

·         Clear written and verbal communication; able to document findings and share learnings.

·         Proactive learner with curiosity about automation, reliability, and cloud-native systems.

Preferred Qualifications

·         Experience or coursework in AWS and ECS/EKS.

·         Exposure to Grafana, or OpenTelemetry.

·         Interest in healthcare, fintech, or other regulated industries.

·         Desire to grow into a mid- or senior-level SRE role through mentorship and hands-on experience.

Screening Questions

Use these to help assess junior candidates:

1.      Have you helped configure or monitor systems using Grafana, Prometheus, or similar tools?

2.      Can you describe a project where you automated a task or improved reliability?

3.      What’s your understanding of SLIs/SLOs and why they matter?

4.      Have you used Jira Service Management or another ITSM tool?

5.      What steps would you take if you noticed a system alert or performance issue?

6.      How do you continue learning about DevOps or cloud-native technologies?

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Oracle Fusion Middleware (FMW) 11g Forms Developer - OracleOracle

Required Skills

Collaboration Tools, DevOps, Docker (Software), Grafana, ITSM, Kubernetes, Personal Effectiveness, Prometheus (Software), SRE Observability

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

1411-HS SIPL: Prestige Technology Park, Bangalore

Job Type

Regular

Master Skill List -

Enterprise Application Oracle S

Remote Type -

Remote

Work Shift -

Night Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.