Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Senior Default Loan Servicing Specialist is responsible for managing complex foreclosure activities and serving as a subject matter expert within the Default Servicing team. This role oversees foreclosure actions with an emphasis on activities leading up to and including the foreclosure sales while ensuring compliance with statutory, regulatory, investor, insurer, agency, and company requirements. The Senior Specialist acts as an escalation resource for the team, supports productivity and performance initiatives, assists management with operational priorities, and provides guidance on complex or high-risk accounts.

WHAT YOU'LL DO

• Service mortgage accounts to ensure a variety of foreclosure and bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines

• Order, review and maintain loan documents to include signing of documents needed to proceed within the default processes

• Conduct a complete review of files to ensure all default timeframes have been met

• Manage default proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers and any other party involved with default

• Monitor vendor performance by reviewing all proceedings, records and timeframes in addition to working all system/database activities throughout the default process

• Audit accounts for expense compliance and ensures proper application to system of record

• Performs required research on any loan with questionable items such as the application of payments, proper notification, and any other situation that may arise

• Diligently follow up on all outstanding requests and telephone calls from internal and external partners

• Manage exception reporting used as key controls for minimizing risk

WHAT YOU'LL BRING

Knowledge and Skills/Technology Used

• High School Diploma or equivalent or combination of education and experience​

• 3 + years of directly related experience such as Mortgage Foreclosure, Bankruptcy, and/or Legal

• Good verbal and written communication skills

• Strong attention to detail and ability to adhere to strict guidelines and procedures

• GSE and Government experience preferred

• MSP and LoanSphere experience preferred

• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred

• Working knowledge of fundamental concepts, practices and procedures of foreclosure

• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service

• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

• Strong interpersonal skills

• Self-motivated; self-starter

• Ability to manage multiple tasks and respond quickly to emergent problems

Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law.

Pay Range: $30.91 - $41.20 Hourly, Remote

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.