Specialty Services Program Manager

SUMMARY:

Responsible for the development and growth of a the Healthcare Specialty Analytical Services (SAS) Program/Division by maximizing sales through a sound strategy. Serves as the subject matter expert of the SAS Program/Division providing training and is a resource and provides knowledge to staff and clients.

ESSENTIAL FUNCTIONS:

• Research the market and competition, reviews trends, and forecasts growth to develop sales and market plans for the Healthcare program.
• Attends and participates in Technical Conferences and National Trade Shows to provide expertise and generate new business.
• Works with the Sales Teams and Marketing to provide expert knowledge to current and prospective clients to increase sales and maintain positive client relationships.
• Sets sales goals and revenue objectives to increase market share.
• Writes and reviews proposals for services, marketing materials, presentation materials, and training materials, ensuring data and content are accurate and up to date.
• Provides complex analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding assigned policies, program, and practices.
• Provides guidance and develops recommendations on product/service features based and analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements.
• Assists with receiving customer feedback and coordinating resources and responses as required.
• Reports to management staff on national market conditions and where to focus sales efforts to maximize account revenue and growth.
• Ensures the development, implementation and interpretation of policies and procedures and ensures compliance with applicable laws, rules, and regulations; receives legal guidance and interpretation when required.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytics by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in business administration, microbiology, operations, or a closely related field; AND five (5) years of experience within the specialty analytical service, including experience with complex programs or operations; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Required Knowledge:

• Advanced to expert principles, practices and techniques in area.
• Comprehensive understanding of the administration and oversight of area programs, policies and procedures.
• Comprehensive understanding of applicable area laws, codes and regulations.
• Advanced to expert methods to resolve sales and customer problems, questions and concerns.
• Various understanding of applicable laws, codes and regulations.
• Understanding of various testing tools, equipment, and processing.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
• Correct business English, including spelling, grammar and punctuation.

Required Skills:

• Performing intermediate to complex professional-level sales duties in a variety of assigned areas.
• Overseeing and administering various sales functions.
• Training others in policies and procedures related to the work.
• Serving as a team member and the development and management of projects.
• Operating in a both a team and individual contributor environment.
• Interpreting, applying and explaining applicable laws, codes and regulations.
• Preparing intermediate to complex account reports, correspondence and other written materials.
• Using initiative and independent judgment within established department guidelines.
• Using tact, discretion and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.