Specialty - Healthcare Customer Support Representative

Overview

Jumpstart Your Career with Ibex!

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Healthcare is changing quickly, and companies like our partner are helping lead that change. This is an opportunity to build your career while making a difference for healthcare providers, their staff, and the members they serve.

As part of the Provider Services team, you will receive training and access to helpful tools that will prepare you to assist providers and members with healthcare-related questions and issues. The support you provide can help providers deliver better care to their patients.

This is a great opportunity for someone who enjoys helping others, solving problems, and building relationships while developing their professional skills.

Responsibilities

Primary Responsibilities

• Answer incoming phone calls from healthcare providers, such as physician offices and clinics, as well as members.
• Identify the type of assistance needed, which may include:
• Benefits and eligibility
• Billing and payments
• Treatment authorizations
• Explanation of benefits
• Scheduling medication deliveries
• Work to resolve issues during the first call whenever possible.
• Use multiple computer systems to find information, check the status of an issue, and provide the appropriate answer or next steps.
• Provide accurate information and answer questions in a positive and professional manner.
• Build and maintain strong relationships with healthcare providers and their staff.
• Complete the required documentation to track provider issues and help identify and report overall trends.

Qualifications

Required Qualifications

• High school diploma, GED, or equivalent work experience.
• Ability to adapt to changing processes, priorities, and business needs while maintaining productivity and professionalism in a fast-paced environment.
• Confidence when handling complex interactions, using effective de-escalation techniques, and maintaining a high level of professionalism in both verbal and written communications.
• Familiarity with computers and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
• Ability to listen carefully, gather relevant information, build rapport, and respond to customers in a compassionate and helpful manner.
• Problem-solving skills, including the ability to quickly understand a situation and determine appropriate recommendations or next steps.

Preferred Qualifications

• 1+ years of experience in a related environment
• Prior healthcare experience.

Eligible States

This role is currently limited to candidates residing in:

Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.

Must have:

• 18+ years of age with a High School diploma or equivalent
• Private, distraction free workspace (not a shared/common area of the home)
• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
• Must remain on camera during working hours

Why Join ibex?

• Supportive leadership and collaborative teams
• Coaching, recognition programs, and real career growth opportunities
• Positive, performance driven culture
• Work from home
• Paid training
• 401k, Health, dental, and vision benefits
• PTO, referral bonuses and employee discounts
• Free cell phone for all employees!

Ready to Get Started? Apply today and start building your future with ibex!