Specialist, Field Service Engineering

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

The Regional Network Engineer delivers network transformation solutions for regional customers by analyzing networks, identifying Ciena and third-party solutions, and planning integration and conversion requirements. The role advances complex next-generation network design and implementation while contributing technical expertise across Ciena products, services, delivery, support, and quality. Partnership with Sales Account teams and PLM on proposal activities helps identify revenue opportunities for Services.

How you will make an impact:

• Deliver network transformation solutions by analyzing customer networks, identifying Ciena and third-party solutions, and planning integration and conversion requirements.
• Engineer Ciena network system solutions for regional customers across Ciena products and applications.
• Design, install, and test network topologies for Internet and data transport channels, ensuring proposed designs and solutions are technically viable and meet customer requirements.
• Implement channel adds, node insertions, traffic migrations, hardware and software upgrades, and network management installations and upgrades on in-service customer networks without unplanned service disruption.
• Plan, develop, and execute customer network modernization through custom methods of procedure, including customer reviews, dry-runs, field execution guidance, and validation of network stability before, during, and after maintenance windows.
• Deliver Detailed Network Design engineering documentation, oversee partner personnel contributing to engineering packages, and produce as-built documentation from redlines when purchased.
• Perform network audits and diagnostics, develop packet networking provisioning documentation, design and test bespoke templates and scripts, and provide consulting on network design and reconfiguration methodology and implementation.

The must haves:

• Education: Bachelor’s Degree (CS, EE), or equivalent experience required.
• Experience: 8 - 10+ years telecommunications / industry experience in Sales Engineering or Product Management preferred.
• Critical thinking and analysis applied to multi-dimensional problems.
• Breadth of knowledge across Ciena’s product portfolio and customer requirements and standards.
• Application of customer partnership and technical advocacy to add value and support an outstanding customer experience.
• Written, presentation, and verbal communication for articulating quality issues in written reports and during internal customer meetings.
• Application of analytical and problem-solving skills in a fast-paced, multi-task environment.

Nice to haves:

• Education: Master’s Degree, preferred.
• Fundamental understanding of the requirements to effectively support a complex, next-generation telecommunication network.
• Ability to handle stressful maintenance-window situations and solve complex technical issues under time constraints.
• Record of executing procedures on customer networks with no unplanned disruption to traffic.
• Problem solving at the design level and translation of findings back to Engineering for resolution.
• Independent judgment in developing methods, techniques, and evaluation criteria for obtaining results.
• Ability to assess complex situations timely and accurately, make independent decisions, and execute those decisions.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.