Specialist, Customer CARE

Our Team

The CARE Specialist has a key position in supporting Vista to become the expert design and marketing partner for small businesses. The purpose of the role is to act as a first point of contact for our customers. By offering omni-channel support (phone, email, chat, studio) regardless of market, CARE Specialists answer product and service questions and help our customers identify their true needs, and guide them to select the best products, designs and services so they can achieve their goals.

What You Will Do

• Assist our customers with any queries that may arise on various communication channels (telephone, chat, email, and any additional channels as developed)
• Process any customer case with the help of available resources, providing all necessary information
• Resolves any customer query in the moment or escalates it to the appropriate party
• Independently determines appropriate questions to ask the customer to uncover implicit and explicit needs of the customer
• Performing accurate diagnosis of customer inquiries and promptly providing appropriate solutions/responses based on defined procedures 
• Continuously provide feedback that will help to identify customer challenges and reduce effort. 
• Identify a suitable product, design, or service that is coherent with the customer's explicit needs
• Educate our customers on how to use the products and services we offer to market and grow their businesses. 

Your Qualifications

At VistaPrint, we are striving to hire individuals who add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities. 

• Excellent oral and written communication skills 
• Minimum of a secondary level education with certification in English (e.g. CXC grade 1 or 2 or equivalent), Mathematics or Principles of Accounts (grade 1, 2, 3 or equivalent) and any three other subjects
• You have a strong interest in eCommerce and marketing and a passion for print and design
• Good digital literacy, allowing you to connect with our customers on all channels to support them, e.g. phone, email or chat.
• A friendly and empathetic manner in conveying a genuine understanding of a customer’s concern and ensuring them that they are being heard
• Must be available to work any shift that falls within our operating hours, which spans 24 hours, 7 days per week. 

Why You'll Love Working Here

There is a lot to love about working at VistaPrint. We are an award-winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors, which exemplify the behavioral attributes that make us a culturally strong and high-performing team.

About Us

VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion

VistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect, and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea. 

Equal Opportunity Employer

VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.