Spanish Speaking Customer Service Representative

Overview

¡Otter Products está buscando Representantes de Servicio al Cliente que hablen español para unirse a nuestro equipo! Otter Products is hiring Spanish speaking Customer Service Representatives to join our team!

 

As the Customer Service Representative (CSR), you will answer a high volume of calls each day. You must maintain a passion for answering repetitive questions surrounding product knowledge and warranties on all products while also providing information and sales support about products that match the consumer's needs. As the CSR, you will navigate multiple computer systems at one time to ensure data accuracy and will exemplify professionalism and superior interpersonal skills with their peers and customers. You will be expected to represent our core values and show peer leadership within the department.

 

This is a fully remote/local position. You must live/work in Colorado or Wyoming within 60-miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521.

 

 

Location Requirements:

• As a Customer Service Representative, you will work 100% remotely. 
• Must live/work in Colorado or Wyoming, within 60-miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521. 
• No exceptions will be made for anything over 60-miles from the planned working location to the address provided above.

We provide:

• Laptop, docking station, and all required cables (10ft. Ethernet cable)
• Two monitors with stands
• Wired Keyboard and mouse
• Wired headset
• Power surge
• Monthly "internet allowance" to offset the cost of your internet service (subject to payroll taxes)
• NOTE: Provided equipment is intended for work purposes only.

You provide:

• A quiet workspace where confidential information is secure
• Reliable WIRED internet service at least 15 Mbps download speed
• Your undivided attention for our customers

Hiring Process (Two Rounds): 

• First round
  • Resume and Hiring Manager Review Question response review
  • Answers are reviewed for completeness, content, and acceptable grammar and spelling (we don't expect perfection, typos happen and we're human).  
  • This is your first impression.  Your well-developed responses provide you the opportunity to show us a little bit about who you are and how you will represent Otter Products through written communication on our chat and email channels. 
  • No Otter Products knowledge or experience is required to answer these questions.  
  • All answers are reviewed and used to determine the candidates that move forward to the second round.
  • There is no character or word limit for your answers.
• Second Round
  • A 30-minute video interview in English and Spanish.   

 

Please note: This role requires you to participate in an annual shift bid, which could result in a possible schedule change based on business needs. A shift bid occurs to balance incoming volume and the agents’ schedule. Agents can indicate their preferences for upcoming available shifts based on their performance.   

About Otter Products

Otter Products, we grow to give. From our founder's garage in 1998 to the global technology leader we are today, Otter Products continues to drive growth through innovation. Through our industry-leading brands - OtterBox, Liviri and OtterCares - we provide our partners the number-one selling and most trusted products in our categories. Our philanthropic spirit is the foundation on which we foster our partner relationships, allowing us to grow and to give - together. By way of our charitable arm, the OtterCares Foundation, we support our communities and invest in our future through education that inspires kids to change the world. And even as our global community of Otters continues to grow, our founder's core values are still at the heart of everything we do. We measure our success by our ability to give back to our communities and strengthen opportunities for all. For more information visit https://www.otterbox.com/pages/careers

Responsibilities

• Represent Otter Products LLC by acting as an honorable brand ambassador.  
• Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner.  
• Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience.
• Provide real-time product expertise to educate customers on technical knowledge of our products and to emphasize how our distinctive features benefit each consumer’s lifestyle.
• Accurately obtain and enter all relevant customer information and other data into the CRM with efficiency and attention to detail to avoid error and to ensure a “one touch resolution.”
• Cleary and effectively communicate with manager, support staff, IT and peers as needed. 
• Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality. 
• Adhere to all metrics that directly correlate to the department’s success, while meeting all performance-based Minimum Business Expectations. 
• Embrace the power of feedback in a professional and supportive manner to your manager and peers to support continued success of the organization. 
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
• Other duties as assigned

Qualifications

• Must live/work in Colorado or Wyoming within 60 miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521.
• High School Diploma or equivalent preferred.
• Effective written and verbal communication skills required.
• Bilingual in English/Spanish required.
• Prior experience with Microsoft and Windows systems required.
• Familiarity with navigating multiple platforms preferred.

 

EEO

Otter Products, LLC is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, national origin, disability, veteran status, or any other characteristic or status protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and in accordance with all other applicable federal, state and local laws.

For US Based Roles Only - Base Compensation Range Minimum

USD $19.00/Hr.

For US Based Roles Only - Base Compensation Range Maximum

USD $21.50/Hr.

Additional Total Rewards

Variable Incentive Program - This position is eligible for the Customer Service Performance Based Incentive Program., Otter Products offers a robust benefits package to eligible employees including medical, dental, vision, basic life, voluntary life, long-term and short-term disability, employee assistance program, flexible spending accounts, health savings account, and 401(k) retirement plan. Additionally, for eligible employees, we offer accrued paid time off based on seniority, volunteer time off, parental leave, bereavement leave, company holidays, and years of service awards. Check out www.otterbox.com/en-us/careers.html for more info.