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AI Summary
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
We partner with our customers to remove barriers to growth and build long-term loyalty to the eBay marketplace by understanding seller needs, taking ownership, and supporting seller profitability. The Growth Adviser proactively enables marketplace growth by developing long-term relationships with strategic sellers and crafting tailored business plans to help them achieve their goals on eBay.
In this role, you will be the main contact for assigned sellers. You will provide proactive support, hold regular monthly performance discussions, and offer ongoing mentorship to help drive seller success. You will also work closely with managers, leads, and cross-functional teams within a specific business vertical to onboard new merchants and support initiatives that contribute to marketplace growth.
What you will accomplish:
- Analyze seller performance using internal CRM tools and recommend actions aligned with customer priorities and business goals
- Build strong relationships with sellers through regular communication, including weekly calls and email engagement
- Conduct monthly business reviews and health checks to find opportunities for seller growth and improved performance
- Provide support to high-value sellers across areas including growth strategies, technical issues, billing, shipping programs, and policy-related queries
- Document seller interactions, goals, and progress accurately using Customer Support (CS) tools
- Educate sellers on platform updates, new features, and release rollouts to support adoption and business success
- Collaborate within a specific business vertical to onboard new merchants and contribute to pilot programs that support revenue growth
What you will bring:
- CVC experience or prior commercial experience, with a track record of achieving or exceeding performance targets
- Strong customer focus and commitment to delivering a positive seller experience
- Excellent communication and relationship-building skills with the ability to influence stakeholders across different organizational levels
- Strong organizational and multitasking skills with attention to detail and a flexible approach to problem-solving
- Knowledge of e-commerce business models and the ability to adapt in a fast-paced, changing environment
- Fluency in both Spanish and English, with willingness to travel as a representative of the eBay brand
If this sounds like the job for you....apply now!!!
Please provide an up to date CV with your application
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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