Solutions & Services Specialist - Retail

Solutions & Services Specialist – Retail

Lenovo is seeking a highly skilled Solutions & Services Specialist to support our Retail vertical, driving the growth and adoption of Lenovo’s Solutions & Services Group (SSG) portfolio across retail customers.

This role will focus on understanding the evolving needs of retail organizations and connecting those needs to Lenovo’s broad portfolio of solutions and services. The Solutions & Services Specialist will work closely with account executives, customers, partners, and internal solution teams to identify opportunities, develop customer-focused solutions, and drive complex services opportunities from initial discovery through closure.

This role is a critical bridge between sales, customers, and Lenovo’s broader solutions and services organization. You will bring a deep understanding of the Retail industry and its business priorities, helping customers address challenges, modernize their operations, improve employee and customer experiences, and achieve strategic business outcomes through Lenovo solutions and services.

The ideal candidate combines strong Retail industry knowledge, consultative selling skills, and customer-facing experience, with the ability to navigate complex organizations and bring together the right Lenovo capabilities to address customer needs.

This role will provide dedicated support to customers within the Retail vertical across the Central and West Coast regions. While the position is fully remote, we are seeking candidates located within these geographies to ensure strong alignment with customer needs, time zones, and regional coverage. Candidates should be comfortable working remotely while partnering closely with customers, account teams, and cross-functional stakeholders.

Key Responsibilities

• Serve as the Solutions & Services sales specialist for the Retail vertical, supporting the development and growth of SSG opportunities across Retail customers.
• Partner with account executives and sales teams to identify, develop, progress, and close solutions and services opportunities within Retail accounts.
• Conduct customer discovery sessions to understand business priorities, operational challenges, technology environments, and desired outcomes.
• Translate Retail customer needs into tailored, outcome-driven solutions leveraging Lenovo’s broad Solutions & Services portfolio.
• Develop and articulate compelling value propositions that connect Lenovo solutions and services to the strategic priorities and challenges facing Retail customers.
• Lead customer conversations, presentations, and solution discussions throughout the sales cycle, bringing in additional Lenovo specialists and subject matter experts as needed.
• Serve as a trusted advisor to customers and account teams by providing Retail industry expertise and guidance on relevant solutions and services.
• Support complex customer pursuits, including RFP/RFI responses, proposals, presentations, and solution development.
• Collaborate across Lenovo teams to bring together the appropriate capabilities, resources, and expertise required to support customer opportunities.
• Build strong relationships with key customer stakeholders and establish credibility as a strategic partner focused on business outcomes.
• Support pipeline development and identify opportunities to expand Lenovo’s Solutions & Services presence within existing and prospective Retail accounts.
• Provide feedback to internal teams based on customer conversations, market trends, competitive insights, and evolving Retail requirements.
• Stay current on Retail industry trends, customer priorities, emerging technologies, and market changes to help identify new opportunities for Lenovo.

What You’ll Be Supporting

Lenovo Solutions & Services for the Retail Vertical

• Customer and employee experience transformation
• Digital workplace and workforce solutions
• Device lifecycle and managed services
• Infrastructure and technology modernization
• Deployment, support, and lifecycle services
• As-a-Service and consumption-based solutions
• AI-enabled solutions and services
• Other SSG capabilities aligned to Retail customer business priorities

• Experience working in an overlay capacity, partnering with account teams and cross-functional stakeholders to support sales opportunities
• Experience with solution-based or consultative selling
• Experience selling services