Solutions Implementation Specialist
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Solutions Implementation SpecialistJob Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
As a Solutions Implementation Specialist, you will play a key role in guiding customer engagement and driving product adoption for packaged Solution Services customers. Working cross-functionally with Sales, Customer Success, Training, and Consulting teams, you will help deliver seamless implementations that accelerate time to value and create exceptional customer experiences. This is an exciting opportunity for a solutions-oriented professional who thrives in SaaS environments and enjoys translating business needs into impactful, scalable solutions.
Responsibilities
Recommend, design, and build solutions that accelerate time to value for customers within Solution Services guidelines
Configure and support application integrations with platforms such as Jira, Salesforce, and Microsoft Dynamics
Serve as a subject matter expert on Smartsheet product capabilities and solution best practices
Partner with cross-functional teams to ensure successful customer implementations and strong product adoption
Expand the solution portfolio by demonstrating implementation and design best practices across a variety of industries and business functions
Develop processes and best practices that help customers realize maximum value from the platform
Assess solution feasibility and provide costing support for new sales engagements
Review and validate solution designs created by other Services team members
Share customer and implementation feedback with Product and Platform Engineering teams to help inform future product and service opportunities
Communicate technical concepts clearly to a range of stakeholders, including non-technical end users in enterprise environments
Qualifications
2+ years of experience in Business Management Consulting or a related field
Hands-on experience configuring, customizing, and implementing Smartsheet solutions
Experience delivering SaaS solutions across scoping, design, configuration, customization, and implementation
Strong project management skills, including timeline management, scope management, and execution
Excellent written, verbal, and presentation communication skills
Ability to explain technical concepts to non-technical audiences effectively
Highly motivated, detail-oriented, and strong in follow-up and execution within defined timelines
Collaborative mindset with a strong desire to work in a team-oriented environment
Bachelor’s degree or 3+ years of equivalent work experience
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