SolarCorps Service Operations and Maintenance Fellow

Description

What is the SolarCorps Fellowship Program…

GRID Alternatives’ SolarCorps Fellowship Program is an opportunity for highly motivated and enthusiastic community members to join GRID Alternatives for an 11-month paid service term. In this position, you’ll gain valuable experience in the renewable energy and non-profit industries while making significant contributions to communities most impacted by environmental and economic injustice!

Our Vision: a rapid, equitable transition to a world powered by renewable energy that benefits everyone.

Our Mission: to build community-powered solutions to advance economic and environmental justice through renewable energy.

Why do a Fellowship at GRID Alternatives...

GRID Alternatives is a national leader in making clean, affordable solar power and solar jobs accessible to low-income communities and communities of color. GRID is an entrepreneurial, high-growth non-profit organization that provides direct solar installation and project development; clean mobility options; workforce training and service-learning opportunities; and low-income solar policy advocacy.

Summary of the role:

The SolarCorps Service Operations and Maintenance (O&M) Fellow will work directly with the O&M Service Manager to ensure the long-term health and performance of our clients' solar systems. This position offers a comprehensive introduction to solar asset management, focusing on remote system monitoring, technical triage, and operational coordination. While the role is primarily remote and centered on managing system data and service cases from a digital workspace, there may be occasional opportunities to participate in solar installations and site visits. This position provides an excellent entry point into the operations, processes, and policies of a successful solar non-profit.

• Provide direct client support via phone and email regarding client’s questions, perform remote troubleshooting, and dispatch to service staff.
• Work closely with GRID regional staff and partners to facilitate service case completion
• Update service case information 
• Identify opportunities to make improvements to service processes
• Contribute to internal documentation
• Develop client-facing education materials

Requirements

What you need to bring to this role…

• Must be 18 years or older
• 11-month commitment 
• Strong customer service skills, with the ability to handle a variety of client situations with enthusiasm, care and tact
• Ability to learn and retain new concepts and technology quickly
• Comfortable being part of a remote team
• Strong organizational, multi-tasking, and decision-making skills
• Proficient computer skills, Google Suite and/or Microsoft Office
• Interest in and enthusiasm for renewable energy, community development, green jobs and/or helping families and communities in need
• When working remotely, you must have access to reliable internet connection. GRID will provide a laptop, charger, headset when remote working is required.

It would be great if you also had...

• Fluency in Spanish
• Knowledge of electricity principles and solar technology
• Experience with basic statistical analysis and reporting

Benefits and how we take care of you

Standard Fellowship Compensation:

This is a full-time, non-exempt position. Hourly pay of $21.40 per hour, plus the benefits listed above. Fellows who complete 1700 hours with GRID and complete their contracted term of service will be eligible for a $3,000 cash end of term award

Standard Fellowship Benefits:

Medical, Dental, Vision/Eye Care insurance, 5 weeks paid time off (PTO),13 paid holidays, Commuter Checks, 403b Retirement Plan, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Savings Account (HSA), STD, LTD, and AD&D insurance 

Where you will sit & the places you may go…

The ideal candidate will sit within commutable distance from one of our regional offices. This position may require up to 25% out-of-town travel to regional offices and special projects such as org-wide celebrations, team building exercises, etc. Availability to work nights and weekends may very rarely be required. GRID Alternatives may provide vehicles for work travel and/or travel reimbursement for personal vehicle use. In this instance, applicants must hold a valid driver’s license and have a good driving record.   

Important to note for California applicants:

 **Hired CA candidates must be able to pass a screening for drugs that are illegal in the state of California, including: amphetamine, cocaine metabolite, opiates, and PCP. 

Reasonable Accommodation for Job Seekers with a Disability:

 If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to: RECRUITING@GRIDALTERNATIVES.ORG 

Ready to Apply?

Submit a resume describing your interest. Due to the high volume of inquiries, mailed and emailed applications are not accepted.   

GRID Alternatives provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics. Because we value EID at GRID Alternatives, we encourage folks from all backgrounds to apply, even if you do not meet all of the preferred qualifications. Every member of GRID Alternatives must be dedicated to participating in the organization's equity, inclusion, and diversity (EID) work.