Software Support Consultant

Company Description

Founded in 2018 in Bangalore, the center of India's high-tech industry area, Attain has grown to serve a global client base of startups, early stage companies, and SMEs. 

Attain is US based software company TANGO's India partner. TANGO's software solution helps customers find, build and manage retail and office locations in a single suite/ software platform. Attain supports Tango with services in the areas of development, implementation, QA, and client support.

Job Description

Tango’s system implementation and support follows the process of requirements, design, configure/ build, test and remediate, deploy, and support. The Services and Support teams in the Bangalore office work directly with Tango’s US based teams and with clients across the globe. The role requires candidates to work across the following areas:  

• System design and configuration
• Report design/ development
• Testing
• Data conversion
• Integration design
• Support

Requirements:

• Ability to communicate effectively with international team members and clients
• Ability to effectively and quickly understand business processes and understand how technology enables those processes 
• Good understanding of SDLC or software implementation lifecycle (applications like SAP, Oracle, or other ERP or web applications)
• Prior system configuration experience based on design specifications is a plus. The role will focus on configuration of a proprietary application based on Oracle’s ADF (Application Development Framework). No prior Oracle or ADF experience necessary.
• Investigates and reproduces issues, provides fixes and workarounds and verifies changes and ensure continued support of the software solution
• Ability to investigate challenging tickets from Client and close the tickets
• Monitor and own all support related metrics including ticket backlog, average time to close, workload distribution, first response time, resolution time and ticket escalations
• Strong understanding of databases like Oracle, SQL Server etc.
• Strong Excel skills
• Strong SQL skills
• Apply appropriate development methodologies (e.g.: agile, waterfall) and best practices (e.g.: mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion
• Collaborate with other team members (involved in the requirements gathering, testing, roll-out and operations phases) to ensure seamless transitions. Summarize and present results to team members and clients globally
• Understand technical requirements to ensure accurate understanding and implementation
• Experience or familiarity with Business Intelligence and Data Visualization tools (Power BI / Tableau / Qlik) is good to have. Ability to work with data and derive meaningful insights through reports or dashboards will be an added advantage.
• This role has the potential to grow into gaining extensive knowledge within multiple client areas with the ability to provide consulting and expertise on business processes
• Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects
• Willingness to travel internationally as needed to work with client
• Willingness to work from 3 PM IST to 12 AM IST with appropriate breaks for meals
   

Qualifications

• Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or other computer related disciplines
• 3-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements
• Experience with working on Jira, Zendesk and similar tools.
• Extensive experience working with system implementation, reporting, back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies
• Hands-on experience in Power BI, Tableau, and Qlik

Additional Information

• Need for immediate joining.
• Work from home.