Software Support Analyst

The University of Maine System is seeking a collaborative and customer-focused Software Support Analyst to join our Enterprise Services team. In this role, you'll support and enhance the enterprise applications that faculty, staff, and students rely on every day.

Working closely with business partners, technical teams, and software vendors, you'll help configure enterprise systems, troubleshoot complex issues, improve business processes, and implement new functionality that supports the mission of Maine's public universities.

If you enjoy solving problems, improving systems, and collaborating across departments, we'd love to hear from you.

What You'll Do

As a Software Support Analyst, you will:

• Configure, maintain, and optimize enterprise applications. 
• Partner with business stakeholders to analyze needs and recommend technology solutions. 
• Troubleshoot application issues and coordinate resolutions with technical teams and software vendors. 
• Participate in software implementations, upgrades, testing, and system enhancements. 
• Support application security, system integrations, and data integrity. 
• Develop user documentation and deliver training to system users. 
• Collaborate with cross-functional teams to improve business processes and enhance enterprise systems. 

What We're Looking For

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Information Systems, or a related field, or an equivalent combination of education and experience. 
• Three years of progressively responsible experience supporting enterprise business applications, business systems analysis, software implementation, or application administration. 
• Strong analytical, problem-solving, and customer service skills. 
• Excellent written and verbal communication skills. 
• Ability to manage multiple priorities while working independently and collaboratively. 

Preferred Qualifications

Experience with one or more of the following is preferred:

• Enterprise applications such as ERP, HRIS, Finance, CRM, or Student Information Systems. 
• SQL or other database query languages. 
• APIs, system integrations, and data exchange processes. 
• Java, JavaScript, or other object-oriented programming languages. 
• Higher education or another large, complex organization. 
• Accessibility standards and Universal Design principles. 

For more information, please view the full job description. (Will be linked)

Why Join the University of Maine System?

At the University of Maine System, you'll have the opportunity to make a meaningful impact on higher education while enjoying the flexibility of a remote work environment and the stability of public higher education employment.

We Offer

Our comprehensive benefits package can be worth up to 53% of your annual salary and is designed to support your health, financial well-being, professional growth, and work-life balance. Benefits include:

• Competitive salary of $54,000–$69,000 commensurate with education and experience. This is a fixed range set within a predefined wage band, so we're not able to negotiate a starting salary above it.
• Comprehensive health benefits, including medical, dental, vision, flexible spending accounts (FSA), and Health Savings Account (HSA) options   
• Employer-paid benefits, including basic life insurance and long-term disability coverage, with additional voluntary coverage options available  
• Retirement plan through TIAA with 10% employer contribution and opportunities for additional tax-deferred retirement savings  
• Generous paid time off, including vacation and sick leave, plus 13 paid holidays each year  
• Tuition waiver program for employees, including graduate courses and Maine Law, plus substantial tuition discounts for eligible spouses and dependent children  
• Employee Assistance Program (EAP) and wellness programs supporting your health and well-being  
• Professional development and opportunities to grow your career within Maine's public university system  
• Additional voluntary benefits, including pet insurance, home and auto insurance discounts, and supplemental disability and life insurance options

 

Apply Today

Materials must be submitted via “Apply Now” below. You will need to complete an application and upload the following: 

1. A cover letter that describes your experience, interests, and suitability for the position. 
2. A resume/curriculum vitae.

 

Important items to know about the recruitment process:

• Review of applications will begin immediately. The position will remain open until filled. For full consideration, applications need to be submitted by August 5, 2026.
• Incomplete application materials cannot be considered.
• Candidates selected to proceed to the final stages of the search process will be requested to provide three (3) names and contact information for references.
• The successful applicant is subject to appropriate background screenings.

⚠️ Work authorization: This position requires U.S. work authorization that does not require employer sponsorship now or in the future. We are unable to consider applicants who require visa sponsorship or OPT extensions at any point.

 

EEO Statement

The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, please contact the UMS Title IX Coordinator at www.maine.edu/title-ix/.

About the University of Maine System

The University of Maine System (UMS), established in 1968, consists of seven universities and the University of Maine School of Law, spread across various locations in Maine. UMS provides system-wide services and governance from these locations, leveraging the distinct strengths and collaborations among its institutions to advance strategic priorities for UMS and the state of Maine.

Choosing UMS means opting for a high quality of life supported by excellent benefits such as tuition waivers, robust retirement contributions, and comprehensive insurance coverage including medical, dental, vision, life, and disability. Maine's diverse landscapes, from accessible wilderness and rugged coastline to urban centers and rural communities, offer numerous cultural activities, strong public schools, safe neighborhoods, and high-quality healthcare. Discover more about Maine's exemplary lifestyle on the Maine Office of Tourism website.