Software Engineer - Application Support

About Misfits Market

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.

As Misfits we support our customers and mission by embracing our core values of

Prioritizing our Customers                             

Doing more with less

Thinking Differently         

Respecting one another                             

Moving deliberately and quickly                   

Taking initiative and delivering 

About the Role

Misfits Market is looking for an Application Support Software Engineer to join the engineering team that builds and supports internal systems that power the day-to-day operations of our growing business which includes our Warehouse Management System (WMS), payment systems, ERP platform, inventory workflows, order fulfillment, and other tooling and integrations. 

As an Application Support Software Engineer at Misfits Market, you will contribute to code working across the full stack to design, build, and improve the software that enables real-time warehouse, fulfillment, inventory, finance, and marketplace operations. What makes this role unique and different is that you will be acting as the primary support contact answering, troubleshooting, and resolving technical inquiries for our team from our internal users. You’ll be responsible for supporting our applications both inside and outside normal working hours to ensure smooth operations and minimal downtime. 

Our team values diversity of opinions, experiences, knowledge, and skills. We help each other out with good practices, tips, and strategies for creating great code and quality products. From day one your input will be valued, your skills leveraged, and your contributions celebrated.

What you get to do every day:

• Triage, investigate, troubleshoot, root cause and resolve issues in production. You will also provide input regarding future improvements or changes to the system.
• Effectively communicate technical solutions in non-technical terms, guiding users through step-by-step solutions as needed. Build out procedural guides and FAQs for end-user self-service.
• Write clean maintainable high quality code for various projects that are important to the success of our internal teams and business.
• Help make our code more scalable, reusable, and maintainable. Contribute to new features and make incremental improvements on existing features.
• Participate and influence the team's process and culture. Think critically and provide feedback to help improve the team and its projects.

What you bring to the role:

• Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.

A systematic approach to problem solving, coupled with a strong sense of personal ownership and drive.

• A strong sense of ownership and accountability, especially when working with users and on systems that are critical to business operations.
• Willingness to build, maintain, and improve production systems that support complex business workflows.
• Coding experience and familiarity with software engineering fundamentals, including data structures, algorithms, system design, and software design best practices.

What gets you extra credit:

• Experience with both PHP and/or React
• Knowledgeable with Postgres databases.
• An understanding of AWS (or another cloud provider) products and services.
• Some experience with containerized applications in Kubernetes (K8S)
• A Bachelor’s degree in Computer Science or equivalent industry experience.

Benefits

• Salary  $100,000 - $130,000
• Unlimited PTO
• Monthly Stipend to spend on Misfits Market
• Multiple health, dental, and vision plan options 
• Life Insurance
• 401k plan