Site Reliability Engineer

Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection.

Reports to: Gustavo Arguedas (Site Reliability Manager)

Location: Remote - Costa Rica

Backcountry's online platform serves as the backbone of our customer experience, and this role exists to ensure its reliability, performance, and scalability. As Site Reliability Engineer, you will partner with software engineering, DevOps, and IT operations teams to optimize systems and applications across a multi-cloud stack.

Within 6–12 months, you will have contributed meaningful improvements to service resiliency and observability, reduced operational toil through automation, and established yourself as a trusted partner to development and infrastructure teams.

This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.

• Work on service resiliency, performance tuning, and system design across Backcountry's platform
• Drive resolution of critical incidents and ensure fixes are methodically implemented through postmortems
• Leverage AI-assisted engineering tools (Claude Code, GitHub Copilot, MCP-based agents) to investigate, automate, and ship fixes across infrastructure and application repositories
• Reduce toil by designing and implementing automation
• Partner with other Site Reliability Engineers, developers, and architects to evaluate and implement best practices for current and future workloads
• Monitor system health and capacity, taking proactive action to fix problems before they occur
• Collaborate with engineering teams to build, deploy, and support features
• Build and maintain observability (metrics, logs, traces, profiles) and SLI/SLO instrumentation for Backcountry services
• Participate in FinOps initiatives across GCP and AWS, including capacity planning and committed-use discount strategy
• Participate in the on-call support rotation within the SRE team

• 3+ years of experience supporting containerized production services, preferably running Kubernetes
• 3+ years of experience with Infrastructure as Code (Terraform, AWS CDK, Ansible, etc.)
• 3+ years of cloud experience operating in Google Cloud Platform and/or AWS (multi-cloud stack; Azure/Entra exposure is a plus)
• Comfortable diagnosing issues and shipping bug fixes directly to application code (not just infrastructure) to keep services reliable and stable
• Comfortable performing deep dives across both infrastructure and application/software git repositories to trace issues end-to-end
• Proficient with AI-assisted coding tools (e.g., Claude Code, GitHub Copilot) and MCP-based agents, used to accelerate investigation, code review, and automation
• Strong knowledge of scripting and programming languages (Bash, Python, and TypeScript/Node.js)
• Experience managing Linux (any major distribution) in production environments
• Excellent understanding of internet application protocols (DHCP, DNS, HTTPS, SSH, etc.)
• Understanding of how DevOps (CI/CD) and SRE practices (SLOs, SLIs) apply to daily work
• Hands-on experience with observability tooling (Grafana, Prometheus, Loki, OpenSearch, or equivalents) and SLI/SLO instrumentation
• Experience with GitOps and Kubernetes packaging (ArgoCD, Helm, Kustomize)
• Proactively track emerging technology trends and developments, evaluating which ones are worth bringing into engineering practice
• Bachelor's degree in computer science or similar, or equivalent experience
• Advanced-level English communication skills, both verbal and written

• Experience using AI coding assistants (Claude Code, Codex, GitHub Copilot) to build fixes, write automation, and ship application and infrastructure code improvements
• Familiarity with PCI-scoped or other regulated environments
• Previous experience working in ecommerce environments
• Professional certifications: GCP, CKA, or AWS

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

• Cross-Functional Impact: Your work directly affects platform reliability for every customer and every team that depends on Backcountry's systems.
• Modern Tech Stack: Work across a multi-cloud environment (GCP and AWS) with modern observability tooling, AI-assisted engineering, and GitOps workflows.
• End-to-End Ownership: Own projects from investigation through implementation — you will ship automation, improve resiliency, and see the results in production.
• Competitive Benefits: We offer an attractive benefits package including primarily remote work, private medical and life insurance, additional paid time off, monthly allowances and reimbursements, employee discounts, and opportunities for professional growth.

1. Recruiter Screen - A 30-minute conversation with our recruiting team to align on the role, your background, and what you are looking for.
2. Hiring Manager Interview - Conversation with the Site Reliability Manager focused on your SRE experience, approach to incident management, and team fit.
3. Technical/Case Discussion - A deeper dive into infrastructure, observability, and problem-solving scenarios relevant to the role.
4. Reference Checks - Conducted in parallel with the final stages where possible.
5. Offer - We move quickly for the right candidate.

Interview process is subject to change. Any updates will be communicated promptly and clearly.

CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact hrbenefits@cscshared.com.