Shopify Orders Auditor & Customer Service Support Specialist

Shopify Orders Auditor & CS Support specialist

at IncubatorLab | Remote - Worldwide

IncubatorLab is seeking a meticulous Shopify Orders Auditor & Customer Service Support Specialist. This is a critical quality-control and operational track role for someone who views e-commerce fulfillment as a zero-error science.

Role Objective:

The Shopify Orders Auditor & CS Support Specialist is responsible for ensuring the accuracy and integrity of all e-commerce transactions prior to fulfillment. In this role, you will meticulously review Shopify orders to verify that SKUs, quantities, bundles, subscriptions, and specialized Welcome Box components are correctly configured. Additionally, you will serve as the dedicated technical and operational support point of contact for the Customer Service team, resolving complex order-related issues to ensure a seamless customer experience.

What You’ll Do:

• Audit incoming Shopify orders daily to verify the accuracy of SKUs, quantities, and pricing.
• Validate complex order configurations, including product bundles, recurring subscription setups, and promotional Welcome Box components, before they are sent to fulfillment.
• Identify, flag, and correct order discrepancies, system glitches, or sync errors between Shopify and inventory/fulfillment platforms.
• Act as the primary liaison and dedicated support resource for the Customer Support team, troubleshooting escalated order issues, tracking anomalies, and processing manual adjustments.
• Coordinate closely with the warehouse and fulfillment teams to halt, modify, or prioritize orders based on audit findings or urgent customer requests.
• Maintain documentation on common order errors and collaborate

What we are looking for

• 2–4 years of experience in e-commerce operations, order auditing, or specialized customer support.
• Advanced Shopify expertise, with a proven track record of managing orders, draft orders, product variants, and complex SKU architectures.
• Deep familiarity with Shopify subscription apps (e.g., Recharge, Skio) and bundle apps.
• Solid understanding of inventory management and e-commerce fulfillment workflows.
• Exceptional attention to detail with a high degree of accuracy in data verification and SKU matching.
• Strong problem-solving and communication skills, with the ability to work independently and prioritize tasks in a fast-paced environment.

WORKING HOURS: REMOTE-FIRST & ASYNCHRONOUS

Async-First: We prioritize output over "hours in a seat."

EST Overlap: You must be available for a few hours of overlap with US-based EST working hours each day to facilitate team meetings and real-time support.

HOW TO APPLY

To be considered, please submit your application below. If your background aligns with our needs, a member of our recruiting team will reach out to schedule a conversation.

Note: We value disciplined execution and rapid experimentation. Please emphasize your experience with high-volume, short-form performance creative.

What's atypical about the company:

Incubator Labs is a performance-focused growth organization that builds and scales brands

through rapid experimentation, creative iteration, and disciplined execution. We operate as an

internal growth engine, not an agency.

Application Process:

Interested candidates should apply directly for consideration. Upon submitting your application, our hiring team will review your credentials and will notify you if you are selected to participate in the interview process. We appreciate your interest in IncubatorLab and kindly ask that you refrain from inquiries to our teams via LinkedIn.

No third party or agency submissions will be accepted

IncubatorLab is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants for employment regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please feel free to contact us.